Amazon Connect - Principal (COL)

Who You’ll Work With

As a modern technology company, our Slalom Technologists are disrupting the market and bringing to life the art of the possible for our clients. We have

passion

for building strategies, solutions, and creative products to help our clients solve their most complex and interesting business problems. We surround our technologists with interesting challenges, innovative minds, and emerging technologies.

Our Amazon Connect experts excel in driving customer transformation through the development of distinctive experiences and the application of digital technologies. This role offers an exciting opportunity to work on diverse projects, ranging from contact center migrations to enabling

Agentic

AI

capabilities. We are seeking a passionate Amazon Connect

Principal

to join our team.

What You’ll Do

• Lead others and contribute directly

  in

  the implementation of

  contact center services, leveraging Amazon Connect &

  related AWS services.

• Collaborate with clients and teammates to define technical designs to meet business objectives, as part of project delivery and pre-sales solutioning.

• Be a People Leader, completing

  annual performance reviews and providing recurring feedback & coaching to advance the capabilities and careers of direct reports.

• Support recruiting efforts by

  networking to identify

  skilled professionals, performing candidate interviews, and representing Slalom at industry events.

• Provide Amazon Connect technical and functional expertise to sales teams, project teams, and customers.

• Build custom components and/or configure Amazon Connect

  as necessary.

• Ensure proper testing is performed to validate built work products

  perform

  as expected and meet security requirements.

• Create, support, and/or utilize DevOps tooling, including infrastructure as code.

• Participate in deployment, cutover, and post-go-live support activities.

• Prepare technical documentation, including architecture and workflow diagrams.

• Work closely with others, including designers, developers, architects, project managers, and business stakeholders, to meet project

  timeline

  and quality objectives.

• Identify opportunities and support proposal development for

  new/existing clients.

• Support the development of case studies, demos, and training materials.

• Serve as a trusted advisor to clients, providing expert guidance on contact

  center

  best practices, industry trends, and AWS capabilities.

What You’ll Bring

• Experience in designing, implementing, or supporting contact center solutions, including hands-on experience with Amazon Connect and supporting AWS services (e.g., Lex, Lambda, S3, DynamoDB, CloudFormation).

• 3+ years of consulting experience, or equivalent experience working directly with stakeholders to understand and achieve business goals.

• An understanding of industry trends and platform capabilities to help guide clients and account teams in identifying

  opportunities to unlock additional

  value.

• Experience

  enabling, coaching, and supporting team members.

• Familiarity with generative AI concepts and capabilities,

  especially as

  related to contact center use cases.

• Proficiency in programming/scripting languages, such as Python/Node.js.

• Excellent problem-solving skills and ability to troubleshoot complex technical issues.

• Effective oral and written communication skills, with the ability to articulate technical concepts to both technical and non-technical audiences.

• Active AWS certifications or ability to achieve relevant certifications upon hire.

• A desire to continually learn new skills and share your knowledge with others.

About Us

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries partner with clients to co-create powerful customer experiences, modern ways of working, and meaningful impact.

What sets us apart? We believe work should be challenging and fulfilling, not perfect, but possible. That’s why we prioritize purpose, flexibility, connection, and recognition, so our people can thrive and love what they do, most days.