Z
Zenith Consultants Software
Amazon connect sre
Skills
GitBitbucketJenkinsDatadogGrafanaSplunkAIAWS
1 month ago
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Important information
Contract type:
Permanent
Location:
Bengaluru, Karnataka, India
Work mode:
Onsite
Published on:
29 September 2026
What they need
- Strong SRE fundamentals with hands-on experience applying reliability practices across applications and platforms
- Familiarity with Amazon Connect and contact center technologies, including voice, call recording, and telephony
- Demonstrated expertise in service instrumentation and operating observability platforms (Splunk, Grafana, Datadog), with solid understanding of metrics, logs/events, and traces
- Strong proficiency with AWS cloud services and operational best practices
- Hands-on experience with CI/CD pipelines and source control (Jenkins/Jules; Git/Bitbucket)
- Scripting/automation skills (preferred) to reduce toil and improve operational efficiency
- Ability to rapidly develop proof-of-concepts and mature them into stable, production-ready solutions
- Cloud certification and/or strong experience supporting cloud-based applications (public and/or private cloud)
- Proven incident management experience, including clear communications and writing thorough RCAs (post-incident reports)
- Familiarity with AI concepts and responsible use of AI tools to improve operations and productivity
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