Amazon Connect_Virtual Interview_05th September

Role & responsibilities

• Design, develop, configure, and maintain Amazon Connect contact center solutions.
• Create and manage contact flows, queues, routing profiles, operating schedules, and user management.
• Implement advanced skill-based, dynamic, and attribute-based routing using Amazon Connect, AWS Lambda, and DynamoDB.
• Design and integrate conversational AI and self-service solutions using Amazon Lex.
• Integrate Amazon Connect with enterprise applications, CRM platforms, databases, third-party systems, and REST APIs.
• Configure and manage call recording, callback functionality, holiday routing, business hours, failover mechanisms, and disaster recovery processes.
• Monitor, troubleshoot, and optimize contact center performance using Amazon CloudWatch and AWS monitoring services.
• Support and enhance omnichannel capabilities, including Voice, Chat, Tasks, and Customer Engagement workflows.