Amazon Marketplace Account Manager

Key Responsibilities

Marketplace Management

• Own and manage the complete Amazon Seller Central and Vendor Central accounts.
• Ensure smooth day-to-day marketplace operations.
• Create, update, and optimize product listings across all categories.
• Manage product uploads, variations, catalog updates, and content enhancements.
• Maintain accurate pricing, inventory, and product information.
• Ensure compliance with Amazon policies and marketplace guidelines.

Amazon Relationship Management

• Act as the primary point of contact between Denaster and Amazon.
• Coordinate with Amazon Category Managers, Account Managers, and Support teams.
• Resolve listing suppressions, account health issues, and operational challenges.
• Escalate critical issues to Amazon support whenever required.
• Participate in Amazon Business Reviews (QBRs/WBRs).
• Identify and leverage opportunities through Amazon growth programs and initiatives.

Sales Growth & Business Development

• Develop and execute strategies to increase marketplace sales and profitability.

• Improve product rankings and organic visibility.

• Enhance Buy Box performance.

• Plan and execute promotional campaigns, including:

• Lightning Deals

• Best Deals

• Coupons

• Prime Day

• Great Indian Festival

• Seasonal and category-specific campaigns

• Drive revenue growth during major sale events.

Amazon Advertising

• Plan, launch, and optimize Amazon PPC campaigns, including:

• Sponsored Products

• Sponsored Brands

• Sponsored Display

• Monitor and improve ACOS, ROAS, TACOS, CTR, CPC, and conversion rates.

• Recommend advertising budgets aligned with business goals.

• Coordinate with external agencies whenever required.

Catalog & Content Optimization

• Optimize product titles, bullet points, descriptions, and backend keywords.
• Conduct keyword research to improve organic rankings.
• Manage A+ Content and Amazon Brand Store updates.
• Improve listing quality and conversion rates through continuous optimization.

Inventory & Operations

• Coordinate inventory planning with internal teams.
• Monitor stock availability to avoid stock-outs and overstock situations.
• Manage FBA and FBM operations.
• Coordinate replenishment planning.
• Monitor stranded inventory, aged inventory, and inventory health.

Performance Monitoring & Reporting

• Track daily, weekly, and monthly marketplace performance.

• Monitor key business metrics including:

• Sales Revenue

• Orders

• Sessions

• Conversion Rate

• Click-Through Rate (CTR)

• ACOS

• ROAS

• TACOS

• Buy Box Percentage

• Account Health

• Prepare weekly and monthly business performance reports with actionable insights.

Competitor & Market Analysis

• Monitor competitor pricing, product launches, and promotional strategies.
• Identify keyword and category growth opportunities.
• Benchmark performance against competitors.
• Recommend data-driven strategies to increase market share.

Customer Experience

• Monitor customer reviews, ratings, and feedback.
• Coordinate timely responses to customer queries.
• Resolve negative feedback and listing-related concerns.
• Collaborate with internal teams to improve product ratings and customer satisfaction.
• Ensure excellent seller performance metrics.

Cross-Functional Collaboration

Work closely with:

• Marketing Team
• Graphic Design Team
• Product Team
• Warehouse & Supply Chain
• Operations
• Finance
• Amazon Category & Account Managers

to ensure seamless marketplace operations and business growth.

Required Skills

• 3-4 years of hands-on experience managing Amazon Seller Central and Vendor Central.
• Strong understanding of Amazon marketplace operations and policies.
• Experience managing Amazon Brand Registry.
• Expertise in Amazon SEO and listing optimization.
• Hands-on experience managing Amazon PPC campaigns.
• Strong knowledge of FBA and FBM operations.
• Excellent Microsoft Excel skills (Pivot Tables, XLOOKUP/VLOOKUP, dashboards, data analysis).
• Strong analytical and data-driven decision-making abilities.
• Excellent communication, stakeholder management, and negotiation skills.
• Ability to manage multiple product categories simultaneously.

Preferred Qualifications

• Bachelor's degree in Business Administration, Marketing, Commerce, or a related field.
• Experience managing brands with 1,000+ SKUs.
• Hands-on experience with tools such as Helium 10, Jungle Scout, Keepa, or similar marketplace analytics platforms.
• Experience working with premium consumer brands.
• Experience managing additional marketplaces such as Flipkart, Myntra, Ajio, or Meesho will be an added advantage.

Key Performance Indicators (KPIs)

• Monthly Revenue Growth
• Organic Sales Growth
• ACOS & ROAS Improvement
• Buy Box Win Rate
• Product Conversion Rate
• Product Ranking Improvement
• Account Health Score
• Inventory Health
• Listing Quality Score
• Customer Ratings & Reviews
• Successful Product Launches
• On-time Campaign Execution

What We Offer

• Opportunity to build and scale Denaster's Amazon business.
• End-to-end ownership of the Amazon marketplace.
• Exposure to high-impact e-commerce growth strategies.
• A collaborative, fast-paced, and growth-oriented work environment.
• Performance-based incentives and excellent career progression opportunities.

Ideal Candidate

We are looking for someone who thinks like an E-commerce Business Manager, not just an account operator. The ideal candidate should be capable of independently driving Amazon revenue, collaborating effectively with Amazon's internal teams, solving marketplace challenges proactively, and identifying new growth opportunities to make Amazon a significant revenue channel for Denaster.