Amazon Marketplace Operations Specialist

Amazon Marketplace Operations Specialist

Amazon Marketplace Operations Specialist

Doc Johnson

Remote, Makati, National Capital Region (Metro Manila), Philippines

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Non-Negotiable

RoleWork StructureFirst LanguageLocation

About the Company

1840 & Company is a global organization focused on delivering innovative business solutions that help companies grow, scale, and succeed. Operating in over 150 countries, we support organizations through a range of workforce, operational, and business services designed to drive efficiency and long-term success.

About the Job

Role Summary The Amazon Marketplace Operations Specialist serves as the primary day-to-day operator for our Amazon Seller Central (3P) and Vendor Central (1P) accounts. This role is responsible for end-to-end product onboarding, catalog integrity, proactive promotional planning, strict operational SLA compliance, clear multi-channel communication, and aggressive hands-on issue resolution through Amazon Case Management and Brand Registry.

Job Overview

• Employment Type:

  Full-Time Independent Contractor

• Department:

  Sales And Marketing

• Job Level:

  Intermediate

Education & Experience

• Years Of Experience:

  3 Years

• Business Model:

• Minimum Education Level:

  Bachelors

• Qualification:

  Platform Mastery: Direct, Hands-On Experience Managing Daily Operations In Both Amazon Seller Central (3P)

  And Vendor Central (1P).

  Communication Skills: Clear, Effective, And Professional Communication With Both Amazon Customers And

  Amazon Support Teams.

  Case Management Expertise: Proven Track Record Troubleshooting Account Flags, Content Suppressions, And

  Unauthorized Sellers Via Case Management And Brand Registry.

  Proactive Execution: Ability To Build Long-Lead Promotional Calendars, Anticipate Platform Deadlines, And

  Resolve Listing Obstacles Independently.

  Operational Precision: Strong History Of Meeting Strict Fulfillment Handling Times, Order Defect Thresholds, And

  Account Health Standards.

  Bonus Qualifications: Experience Working With Online Product Databases, Product Information Management

  (PIM), Or Digital Asset Management (DAM) Software.

Skills

• Tools/Platforms:

• Additional Skills:

  None

• Common Methodologies/Frameworks:

• Additional Skills:

  None

• General Skills:

• Additional Skills:

  None

• Soft Skills:

• Additional Skills:

  None

Requirements

• Technological Requirements:

• Language:

  English

• Location:

  Philippines

Responsibilities

Core Responsibilities

• Product Onboarding & Catalog Integrity: Execute seamless 1P and 3P product launches using digital marketing assets and online product databases (PIM). Rapidly fix catalog errors, update content, resolve variation issues, and manage bulk flat files.
• Policy & Category Compliance: Monitor Amazon workspace feeds, news notifications, and category rule changes regularly. Ensure all listings and operational procedures remain 100% compliant with Amazon’s evolving requirements.
• Issue Resolution & Root Cause Escalation: Resolve listing suppressions, hijackers, buy box losses, price erosion, and 1P Purchase Order discrepancies through Case Management. Exhaust all troubleshooting efforts before escalating critical risks to leadership.
• Proactive Promotional Calendar: Develop and execute a long-lead promotional calendar based on Amazon’s availability windows. Track major events (Prime Day, Black Friday, Cyber Monday) months in advance to ensure deals and coupons are active well before cutoffs.
• Operational SLAs & Service: Process Merchant-Fulfilled (FBM) orders on schedule, upload tracking numbers on time, and maintain clear, professional communication with both Amazon customers and support teams.
• Inventory Reconciliation & Audit: Audit inbound FBA shipments, log lost/damaged stock claims for reimbursement, and ensure Amazon inventory counts accurately match across to our internal records.

Working Hours

Flexible working hours