Hcreates Information Technology
Amazon Merchant Call Agent
Skills
2 months ago
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Important information
Contract type:
Permanent
Location:
Pasig, Metro Manila, Philippines
Work mode:
Onsite
Published on:
17 August 2026
What they need
Job Qualifications
Job Title: E-commerce Customer Service Representative（HRT)
Location: Future ready development Academy INC . 801 ，8th Floor of The Orient，Square along F. Ortigas Jr. Road, Ortigas Center, Pasig City
Employment Type: Full-time
Job Responsibilities:
Conduct outbound calls to customers based in the U.S. to ensure order confirmation and verify package delivery.
Follow up with customers regarding product installation or any potential issues.
Do follow-up calls one week after product delivery.
Handle outbound call cases per day, ensuring follow up 3 times if the call didnt get thru.
Requirements:
Clear and neutral accent; excellent verbal communication skills in English.
Previous experience in phone-based customer service and e-commerce is a plus.
Ability to work during U.S. business hours:
9:00 PM – 6:00 AM (GMT+8), Monday to Friday, with a 1-hour lunch break.
Working Hours:
9:00 PM – 6:00 AM Phi time, Monday to Friday Includes a 1-hour unpaid lunch break.
Package is 25K as basic+5K KPI performace+Night shift compensation
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