Ambassador

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Abbott Transfusion Medicine is a global leader in in vitro diagnostics, providing a broad range of innovative instruments, systems and assays for blood centres worldwide. Our solutions support the screening of donated blood and patient samples, helping ensure the safety, quality and availability of blood products.

Working at Abbott

At Abbott, you can do work that matters, grow and learn, care for yourself and your family, and live a full life. You will have access to:

·       Career development with an international company

·       A company recognised as a great place to work in dozens of countries and named one of the most admired companies in the world by Fortune

·       A workplace recognised for diversity and inclusion, supporting working mothers, female executives, and scientists

About the Role

We are seeking a Transfusion Medicine Ambassador to support a key customer in New Zealand and act as a primary technical representative within the country. This field-based role combines technical expertise, customer relationship management, and problem-solving to deliver exceptional customer outcomes and optimal system performance. Regular travel throughout New Zealand is required, primarily between Auckland and Christchurch, with occasional international travel.

Key Responsibilities

·       Act as the Abbott primary technical representative for a key strategic customer in New Zealand.

·       Provide technical support, preventative maintenance, troubleshooting, and issue resolution across instrumentation, automation, and software systems.

·       Build and maintain strong working relationships with customer stakeholders through proactive communication and support.

·       Conduct root cause analysis and ensure documentation complies with quality and regulatory requirements.

·       Deliver customer training, education, and system optimisation activities to improve capability and performance.

·       Collaborate with internal teams to drive continuous improvement initiatives and identify business opportunities.

Minimum Qualifications and Experience

·       Bachelor's degree in Biomedical Engineering, Engineering, Medical Technology, or a related discipline.

·       Minimum three years of experience providing technical support, field service, maintenance, troubleshooting, or customer support within diagnostics, laboratory, transfusion medicine, healthcare, medical device, or similar regulated environments.

·       Demonstrated experience working within quality and regulatory frameworks, including GMP or similar quality systems.

·       Strong technical problem-solving and diagnostic skills.

·       Excellent communication and stakeholder management skills, with the ability to work independently and manage competing priorities.