Ambassador Program Team Leader

About your new employer:

Career Growth and Development

We support career progression with structured pathways, secondment opportunities, and access to education and training programs. Whether specialising in a clinical field, upskilling in Digital Health, or transitioning to leadership roles, employees benefit from mentorship, professional development initiatives, and strong institutional partnerships with James Cook University (JCU).

Supportive Workplace Culture and Regional Advantage

A strong community-driven culture makes our organisation an attractive workplace, fostering collaboration, inclusion, and professional support. We balance metro-level healthcare opportunities with a regional feel, offering short commutes, access to rural and urban facilities, and a close-knit professional network. Employees experience a unique blend of career growth and lifestyle flexibility without the hustle of larger cities.

Work/Life Balance and Lifestyle Benefits

Nestled within beautiful North Queensland, the rural, urban, country and coastal locations found within the Townsville HHS region provides vibrant and unique communities, affordable living with stunning landscapes, outdoor adventures, and a relaxed lifestyle.

Townsville HHS prioritises employee wellbeing, offering flexible work arrangements, stable job security, and a family-friendly environment. Staff benefit from regional opportunities while maintaining modern healthcare advantages.

Competitive salary and benefits:

We offer attractive remuneration packages and generous leave entitlements.

• Salary range: $78,007 to $85,320 p.a. (OO4)
• 4 to 6 weeks annual leave with 14%-17.5% loading
• 12.75% employer contribution to superannuation
• Plus Salary Sacrificing options may be available

About your opportunity:

The Ambassador Program Team Leader is responsible to lead and manage the Ambassador Team service delivery within the Townsville University Hospital Emergency Department.

The Ambassador is a non-traditional security role that promotes a safe environment and provision of high-quality patient centred care through a patient-focused liaison within the Emergency Department. The role is focused on the pro-active engagement of patients, visitors and consumers to improve the ‘customer experience' to prevent and/or reduce aggressive/disruptive behaviour by utilising mature and well-developed communication skillsets and people-focused, respectful, empathetic, and supportive interactions.

Requirements:

• Whilst not mandatory, leadership experience in health care or customer service will be well regarded.
• The successful candidate will be required to participate in a rotational two shift roster 10.00am to 6.00pm and 4.00pm to 12.00pm (midnight). There may be a requirement to work weekends and public holidays.
• The successful candidate must disclose in writing any pre-existing injury or medical condition in accordance with the Workers Compensation and Rehabilitation Act
• The successful candidate must possess a high level of self-control, emotional stability and be prepared to encounter potentially traumatic incidents.
• This is a Vaccine Preventable Disease (VPD) risk role.
• Probation period may apply.
• Pre-employment checks will be conducted.

Please refer to the Role Description for further details.

Interested?

For a confidential discussion please contact: Arama Aragao Antunes on (07) 4433 1102 4433 1102)

Apply ONLINE: https://apply-springboard.health.qld.gov.au/jobs//QLD-TV693637

Applications close: Sunday, 11 October 2026

Unsolicited resumes from recruitment agencies will not be accepted.