Ambassadors (Customer Service Representative)

ABOUT THE ROLE

We are looking for a customer-focused and service-oriented EEC Ambassador to join our team. This role is responsible for assisting guests and travel advisors while delivering personalized, luxury-level service throughout the travel journey.

KEY RESPONSIBILITIES

• Assist guests and travel advisors with their travel-related needs and inquiries.
• Handle bookings, itineraries, destination experiences, and travel inquiries.
• Provide exceptional support through phone calls, email, chat, and video.
• Deliver personalized, high-touch service aligned with luxury hospitality standards.
• Coordinate and resolve guest concerns efficiently while ensuring a seamless customer experience.
• Accurately update and maintain customer and booking information in internal systems.
• Utilize platforms such as Salesforce and Versonix Seaware to manage bookings and customer interactions.
• Collaborate with internal teams and travel partners to ensure smooth execution of guest requests.
• Maintain professionalism and attention to detail in every customer interaction.

QUALIFICATIONS

• Experience in BPO, customer service, travel, hospitality, or luxury service is preferred.
• Excellent verbal and written communication skills.
• Strong customer service and relationship-building skills.
• Comfortable handling multiple communication channels, including calls, email, chat, and video.
• Strong attention to detail, organization, and problem-solving skills.
• Willing to work onsite and on a shifting schedule, including weekends and holidays as required.
• Experience with Salesforce, Versonix Seaware, or similar systems is an advantage.
• Candidates with a background in sales, upselling, travel, or luxury hospitality are highly encouraged to apply.

Set-up: Onsite

Schedule: Shifting

Rest day: 2 days

Pay: Php24,000.00 - Php35,000.00 per month

Work Location: In person