Ambulance Communication Center Manager

Location: Skokie, IL
Type: Full-Time | 24/7 Operations

Position Overview

MedEx is hiring a Dispatch Manager to oversee the daily operations of our 24/7 ambulance communications center. This role demands flexibility, leadership, and a focus on delivering high-quality service in both emergency and non-emergency situations.

The Dispatch Manager will:

• Lead and supervise dispatch personnel
• Coordinate emergent and inter-facility response activities
• Maintain compliance with operational and safety standards
• Foster strong communication across internal teams and with external partners
• Continuously improve dispatch processes and service delivery
• Report directly to the Communications Center Director

Compensation: Salary is competitive and commensurate with experience
Benefits: Relocation support and growth opportunities are available

Required Qualifications

• Minimum of 5 years of EMS Communications Center management experience
• EMT-B or EMT-P license (preferred, not required)
• EMD certification (preferred, not required)
• Demonstrated leadership and organizational skills
• Excellent communication and decision-making abilities

What MedEx Offers

• Sign-on bonus
• Competitive wages
• Medical, dental, and vision insurance through Blue Cross Blue Shield
• Paid time off (PTO)
• Disability insurance through AFLAC
• Pet insurance
• Tuition assistance
• 401(k) with company match
• Membership to NAEMT
• Supportive and respectful work environment