AmeriCorp Supervisor

Job Summary

We are seeking a dynamic and dedicated AmeriCorps Supervisor to lead and manage service teams committed to community development and support initiatives. In this role, you will oversee program operations, coordinate team activities, and ensure the delivery of high-quality services aligned with organizational goals. Your leadership will inspire teams to achieve impactful outcomes while fostering a positive, collaborative work environment. This paid position offers an exciting opportunity to make a meaningful difference while honing your management and client engagement skills.

Duties

• Supervise and coordinate the daily activities of AmeriCorps members, ensuring program objectives are met efficiently and effectively
• Provide coaching, mentorship, and performance evaluations to team members to promote professional growth and accountability
• Manage project timelines, deliverables, and reporting requirements using project management tools and CRM systems
• Facilitate cross-functional collaboration among team members, partner organizations, and community stakeholders to maximize program impact
• Oversee client communication efforts, ensuring timely responses and resolution of inquiries or issues with a customer-centric approach
• Utilize data-driven decision-making techniques to analyze program metrics, improve service delivery, and optimize resource allocation
• Conduct regular team meetings, training sessions, and workshops to enhance skills in customer service management, negotiation, and sales strategies

Skills

• Multilingual abilities are highly desirable to effectively serve diverse communities
• Proven leadership experience with a strong background in supervising teams within customer support or call center management roles
• Excellent communication skills in English; proficiency in additional languages is a plus
• Strong management capabilities with expertise in managing teams in a customer support or client services environment
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) for reporting and documentation purposes
• Experience with CRM systems for tracking client interactions and managing data analytics
• Demonstrated ability to coordinate cross-functional teams and foster collaboration across departments or organizations
• Skilled in project management principles with a focus on delivering results on time and within scope
• Ability to analyze data for insights that inform strategy adjustments and improve program outcomes
• Effective coaching techniques aimed at developing team members’ skills in customer service, negotiation, and sales
• Technical proficiency in relevant tools; strong analysis skills for interpreting performance metrics

Join us as an AmeriCorps Supervisor where your leadership fuels community growth! This role is designed for motivated individuals eager to lead impactful programs while advancing their management expertise. We value energetic professionals who thrive on collaboration, data-driven strategies, and making a tangible difference through dedicated service.

Pay: From $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Retirement plan

Work Location: Hybrid remote in Washington, DC 20037