AML Regulatory Compliance Associate Manager

About the role

Manage a team of KYC analysts; own pod-level SLA, quality, productivity, and adherence metrics. Allocate work, manage queues, and rebalance capacity to meet daily and weekly volume commitments. Conduct first-line review and approval of complex or high-risk cases requiring TL sign-off.

Key responsibilities

• Run daily huddles and weekly 1:1s; deliver coaching anchored in scorecard data and QC feedback
• Drive analyst ramp-up; track performance tiers and intervene early on at-risk performers
• Partner with QC to close the loop on defect trends — coaching, retraining, or escalation to SOP owners
• Own attendance, shrinkage, and adherence; document capacity issues and protect team metrics with a defensible paper trail
• Manage attrition risk through engagement, recognition, and early identification of disengagement signals
• Escalate operational risks (volume spikes, tool outages, SOP ambiguity, capacity constraints) to the Delivery Lead with clear data and recommended actions
• Support WBR preparation by providing accurate pod-level performance narratives and root cause commentary
• Onboard new hires; coordinate with Training to close knowledge gaps surfaced during ramp

About you

• 5-8 years of relevant KYC/AML experience
• Minimum 5 years of supervisory or people management experience
• Strong knowledge of KYC, AML, CDD, EDD, sanctions screening, and financial crime compliance
• Proven experience leading teams, managing operational KPIs, and ensuring regulatory compliance
• Excellent stakeholder management, communication, and leadership skills