AM/M1, Policy Administration Services

Responsibilities

• Oversee daily operation of policy administration to maintain service level with accuracy and uplift client experience
• Identify and implement system and service enhancement for process streamlining
• Provide training and coaching to subordinates to cope with business and market changes with updated procedures and documentation
• Lead and drive team to adapt changes with flexibility and competence
• Support ad-hoc project when required

Requirements

• University graduate or above
• LOMA / FLMI holder
• Possess at least 8 years of solid policy administration experience in life insurance industry
• Proficient knowledge in insurance products, process and regulatory requirements (e.g. AML, FATCA, CRS)
• Strong transformation mindset with demonstrated experience in process re-engineering, digital / insure tech adoption, or automation initiatives
• Proven ability to lead change and influence stakeholders
• Excellent people leadership and coaching capability
• Strong risk and control orientation with sound judgment
• Sound communication and interpersonal skills with good written and spoken languages in English, Chinese and Mandarin
• Independent with strong sense of accountability and willing to take up challenge
• Proficient in MS office applications and Chinese typing