AM/Manager - B2b Ops (Qcom)

You're Responsibilities-

• Own end-to-end Purchase Order (PO) management, order processing, appointment scheduling, and fulfillment across all Quick Commerce partners.
• Ensure best-in-class execution of key operational KPIs including OTIF, Fill Rate, Dispatch TAT, and Order Accuracy.
• Coordinate with Warehouse Operations to ensure timely picking, packing, dispatch, and SLA adherence.
• Monitor inventory health, replenishment, stock availability, ageing inventory, and minimize stock-outs and lost sales.
• Resolve operational issues including GRN discrepancies, invoice mismatches, deduction claims, portal issues, and appointment delays.
• Drive process improvements, automation initiatives, SOP implementation, and operational standardization to improve efficiency and scalability.
• Perform Root Cause Analysis (RCA) and implement corrective actions for recurring operational issues.
• Develop and maintain dashboards, MIS reports, trackers, and performance metrics for operational visibility.
• Support new marketplace onboarding, city launches, warehouse readiness, and business expansion initiatives.
• Act as the Single Point of Contact (SPOC) for Quick Commerce partners and collaborate with internal stakeholders to deliver business objectives.