AMS Support Windchill Developer Others

Responsibilities

• AMS Support Issue Resolution: Handle low and medium complexity issues. Use documentationFAQs for simple problems. Reproduce medium complexity issues in test environments.
• Client Support: Assist with modelingdetailing issues. Maintain configuration options and resolve geometrical issues. Support feature -related queries and suggest best practices.
• Manage installation, upgrades, and license queries.
• Customization Configuration: Learn and support existing customizations. Maintain and update configurations. Define standards and parameter mappings with Windchill. 72 Hours per quarter for enhancement each less than 24 hrs.
• Integration Support EPLAN-Windchill: Resolve interaction issues check-inout, sync, rename. Support integrations with other tools. Perform data cleanup and resolve performance issues. Maintain standard libraries and configurations.
• Collaboration: Work closely with ABB users and internal teams. Provide feedback to management and participate in relevant projects.
• AHS Support Monitoring Maintenance: Regular monitoring of key system parameters. Ensuring integrations e.g., EPLAN Windchill are operational and performant. Reviewing application logs and managing disk space and processing capacity.
• Administration Security: Apply vulnerability and security fixes. Maintain access controls and update environment configurations. Ensure compliance with ABB's security standards and disaster recovery plans.
• Deployment Support: Manage deployments across DEV, TEST, QA, and PROD environments. Handle backups, restores, and replication server support. Troubleshoot performance issues and propose code updates if needed.
• Version Control and Reporting: Maintain source code versioning and customization backups. Provide project management reporting and system health updates.
• Flexibility Compliance: Support during public holidays and short lead-time requests. Implement ABB's security modifications and provide access logs. Ensure minimal risk and high reliability of hosted applications.
• Tools knowledge: EPLAN P8, Pro-Panel
• Ticketing Tools: AzureDevOps
• MS Tools: Good in MS Excel, PowerPoint, Word
• Communication Presentation: Very good

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.