Analyst- AI Adoption

Role Name: Analyst - AI Project Desk

At Kapture CX, we are looking for an Analyst - AI Project Desk in our GTM > Customer Success and Growth team.

Who are we

Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations.

Over a thousand clients across 18 countries have used Kapture s products to enhance their customer experience, including Unilever, Reliance, Coca-Cola, Bigbasket, Meesho, Airtel Payments Bank and Cathay Pacific. Kapture delivers industry-specific solutions powered by AI, tailored workflows, and seamless automation.

Kapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines and Indonesia.

What is this role all about

You ll be the data and insights backbone of Kapture s AI Project Desk , helping track how AI solutions perform after deployment across customer accounts. You ll turn account-level data into actionable insights-helping identify adoption gaps, measure business outcomes, spot risks, and uncover opportunities to scale AI solutions.

This is a high-ownership role where you ll work closely with Delivery, Product, and Account teams to build visibility into AI adoption and help turn pilots into successful, scalable deployments.

Sounds interesting

Here s a more detailed description of what you will do in this role:

You ll maintain and update the AI Adoption ROI Tracker , ensuring accurate visibility into AI product usage, adoption, performance, and business outcomes across customer accounts.

You ll analyse account-level data to identify adoption gaps, performance trends, risks, and accounts that are stuck at the Pilot or early Adoption stage.

You ll build dashboards, reports, QBR inputs, customer adoption reviews, and ROI reports that help Account and AI Project Desk teams make informed decisions.

You ll track AI deployments across the Pilot Adoption Scale Expansion journey and work with Account and Delivery teams to collect and maintain relevant customer and performance data.

You ll identify patterns across accounts and use cases, contribute to case studies and benchmarks, and generate reusable insights that can improve AI adoption and scalability.

This is a Bangalore-based role . We work five days a week from the office, as we believe in-person interactions fuel innovation and agility.

What does success look like in this role

You ll create reliable visibility into AI adoption and performance across customer accounts, identify gaps and risks early, and provide actionable insights that help improve customer outcomes. You ll also help build the data foundation required to convert AI pilots into scaled and repeatable use cases.

What would make you a good fit for this role

Here are the basic requirements:

You have strong analytical and problem-solving skills, with the ability to work with large datasets and identify meaningful trends.

You re comfortable working with Excel / Google Sheets and dashboards to track, analyse, and present business metrics.

You have strong attention to detail and take ownership of maintaining accurate data and documentation.

You can work effectively in a fast-paced, cross-functional environment and collaborate with Delivery, Product, and Account teams.

What are the most critical skills for this role

You can analyse account-level data and translate numbers into clear insights, risks, and actionable recommendations.

You can build and maintain dashboards, trackers, and reports that provide clear visibility into customer and business performance.

You have strong communication and stakeholder management skills, with the ability to present insights clearly to internal teams and clients.

You can approach ambiguous problems logically, identify root causes, and recommend practical actions to improve AI adoption and outcomes.

You will have an advantage if you:

You have experience working with AI, SaaS, customer success, customer experience, or product adoption .

You have experience tracking customer usage, adoption, ROI, business outcomes, or product performance.

You have experience with tools such as SQL, Power BI, Tableau, Looker, or similar analytics and BI platforms .

You have experience preparing QBRs, customer reviews, case studies, benchmarks, or ROI reports .

Why should you be interested

Here s what you will gain from this role:

You ll work at the intersection of AI, SaaS, analytics, and customer outcomes , gaining exposure to how enterprise AI solutions are adopted and scaled.

You ll work closely with Product, Delivery, and Account teams and get direct visibility into customer use cases and business outcomes.

You ll have the opportunity to help build the data, reporting, and analytical foundation of a growing AI function from the ground up.

You ll contribute to identifying what makes AI deployments successful and help create repeatable approaches for scaling AI across customers.

Does this sound like you

Click the Apply button to let us know!

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.