ANALYST - AUTO ADM SERVICES - FIRSTBANK PR

FIRSTBANK PR

ANALYST

AUTO ADM SERVICES DEPT

Our Company
At FirstBank PR, we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client’s expectations.

A Brief Overview

The Analyst in the Auto Adm Services Department supports business improvement initiatives within the Auto Lending Division through data analysis, reporting, process optimization, audit support, compliance monitoring, and project coordination. The role works closely with Sales, Credit, Operations, Risk Management, Compliance, and Technology teams to identify opportunities, analyze performance, improve processes, and support informed decision-making. The Analyst contributes to strategic initiatives, operational efficiencies, and control-related activities that help enhance customer experience, productivity, regulatory readiness, and overall business results.

What you’ll do

• • Serve as a liaison between the Auto Business Unit and Compliance/ERM teams.
  • Support compliance reviews, regulatory initiatives, and action plans.
  • Monitor regulatory changes and communicate potential impacts to business stakeholders.
  • Assist with risk assessments, control monitoring, and compliance testing activities. Maintain documentation and support regulatory reporting requirements.- - Develop and maintain operational, sales, credit, compliance, and performance reporting.
  • Analyze trends, portfolio performance, production metrics, and operational results.
  • Identify opportunities and performance gaps and provide recommendations.
  • Prepare dashboards, scorecards, and management reports.
  • Support data-driven decision-making through business intelligence and reporting.
  • Coordinate internal, external, and regulatory audit requests.
  • Gather supporting documentation and track audit deliverables.
  • Monitor audit findings and remediation plans.
  • Support ongoing audit readiness efforts.
  • Participate in strategic initiatives, automation efforts, and process improvement projects.
  • Assist in requirements gathering, testing, implementation, and project tracking.
  • Coordinate with business and technology partners.
  • Monitor project milestones and action plans.
  • Maintain policies, procedures, process documentation, and controls.
  • Support regulatory reporting, certifications, and compliance activities.
  • Analyze impacts of regulatory and policy changes.
  • Recommend control enhancements where appropriate.
  • Identify process improvement opportunities.
  • Support governance activities, policy reviews, and control monitoring.
  • Maintain process inventories, dashboards, and business documentation.
  • Participate in automation and efficiency initiatives.

What You’ll Need to Succeed

• A Bachelor’s Degree is required for this position
• A minimum of three to five (3 – 5) years of working experience in Project, Credit, Compliance Portfolio or Enterprise Risk management, Data Analysis or related field within an internal/external auditing function is required for this position.
• Strong knowledge in Excel, intermediate proficiency is preferred

Competencies

• • Strong Knowledge in Banking Policies
  • Strong knowledge of bank operational processes and systems
  • Strong communication skills, both written and verbal – English and Spanish required
  • Self-directed and self-motivated with an ability to work in a fast-paced environment and efficiently manage multiple tasks and priority management
  • Strong analytical skills
  • Exceptional organization skills and attention to detail
  • Must be able to meet deadlines

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not indented to be an exhaustive list of all responsibilities, duties, skills required of personnel so classified. The reporting relationship may not reflect the most recent changes to the corporate reporting structure.

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