Analyst - Benefit Shared Services

Detailed Job Description

• Should possesses deep subject matter expertise in handling complex Provident Fund (PF) transfer and closure cases, enabling accurate and timely resolution of employee grievances.
• Should have extensive experience in managing and responding to legal notices issued by the Employees' Provident Fund Organisation (EPFO), ensuring compliance with statutory requirements and minimizing organizational risk.
• Should have thorough understanding of EPFO operations, regulations, and compliance processes, coupled with established working relationships with EPFO regional and government offices, which facilitates faster issue resolution.
• Proficient in calculating, validating, and processing monthly employee and employer PF contributions, including successful submission and reconciliation through the EPFO portal.
• Benefits team member to coordinate with the associate to resolve their query related exclusively for PF and superannuation.
• Maintain an updated repository of FAQs, process flows, and regulatory updates accessible to all employees.
• Encourage employee feedback on query resolution effectiveness to identify process improvements.
• Guide the new joiners during the onboarding process to create the UAN as per the new regulations.
• Educate the active associate and new joiners to complete the E-nomination.
• Organize orientation session for completion of beneficiary nomination center by educating the positive benefits.
• Coordinate with the TAG team for the onboarding associate pending information.

Key Skills

Mandatory Key Skills

• Strong knowledge of PF transfers, withdrawals, settlements, closures, and employee grievance resolution.
• Knowledge of monthly PF contribution calculations, validation, remittance, and reconciliation through the EPFO portal.
• Understanding of EPFO rules, statutory requirements, and compliance documentation.
• Employee Query Management: Ability to handle and resolve employee queries related to PF and superannuation.
• Good written and verbal communication skills for employee interactions and stakeholder coordination.
• Ability to ensure accuracy in PF calculations, employee records, documentation, and compliance activities.
• Ability to collaborate with internal teams, EPFO offices, and the TAG team.
• Good understanding of employee benefits and statutory benefit programs.

Good to Have Skills

• Good written & verbal communication skills
• Proactive team player
• Good in Excel, Analytical and problem-solving capabilities
• Attention to detail
• Expert in power point presentation
• Self-motivated with the ability to multi-task and work collaboratively in a team environment
• Good understanding of compensation and benefits programs