Analyst (Client Onboarding focused)

Ready for a regional role? Drive customer success across 8 APAC markets—from post-sales onboarding to media analysis.

You will actively participate in pre-sales and post-sales processes for the CisionOne platform - conducting product demos, facilitating onboarding, performing media analysis, and creating tailored reports that maximize client success.

• Client Onboarding focused, covering 8 APAC markets
• Permanent, full-time role
• 5 days a week (Mon - Fri)
• Hybrid work model (based in Mid Valley City, KL)
• Annual Leave (start at 12 days)
• Company Wellness Days
• Comprehensive Medical Insurance coverage
• 24/7 Employee Assistance Program (EAP)
• Full statutory social contributions (EPF, SOCSO, EIS)
• Statutory Public Holidays

Primary Duties & Responsibilities:

• Work closely with the APAC sales team to understand the client's business goals and objectives, including pre-sales and post-sales support.
• Performs all activities related to onboarding and supporting new clients to the online platform including but not limited to: answering client inquiries, and hosting virtual client orientation/training sessions on how to navigate and use the platform via phone and email efficiently.
• Provides relevant information, support, or training for platform products.
• Troubleshoots and supports clients and internal stakeholders with media monitoring requests or related inquiries.
• Responsible for delivering reports based on clients' needs and helping produce insights that help contribute to meeting clients' goals and deadlines, which covers performing media analysis of brands, competitors, or historical data, creating standardized dashboards and reports with the use of Cision's proprietary software or Microsoft Office applications.

Desired Skills and Experience:

• Passionate about sales support, customer support, and client experience
• Young talent is welcome. 1-5 years of experience in customer support, sales operations, or communications within a relevant industry.
• Skilled in stakeholder management to build strong relationships (internal sales & external clients)
• Confidence in spoken and written English and Mandarin (the position holder will communicate with clients in markets including Singapore, Mainland China, Korea, Hong Kong, Australia, Taiwan, Vietnam, Indonesia, and Malaysia)
• Self-motivated and analytical, with sharp problem-solving skills and a creative mindset to transform data into insights

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.

Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.

Empower your impact at Cision. Be seen, be understood, be you.

As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge  and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.