Analyst

LOCATION : PUNE
Role : Engineer
Skill : Digital : IBM Watson Cognitive
Experience : 4-6

Role Descriptions: Provide Level 2 and Level 3 support for IBM Watson LIMS applications. Analyze| troubleshoot| and resolve production issues within defined SLAs. Perform root cause analysis (RCA) for recurring incidents and implement preventive measures. Monitor application health and proactively identify system issues. Handle service requests| incident tickets| problem management| and change requests. Configure and maintain Watson LIMS workflows| forms| templates| and business rules. Support system upgrades| patches| hotfixes| and environment migrations. Participate in deployment activities and release management. Develop and support custom scripts| reports| and integrations.
Essential Skills: Hands-on experience with IBM Watson LIMS.-Experience in L2/L3 application support environments.-Strong knowledge of SQL and relational databases (Oracle/SQL Server).-Experience with incident| problem| and change management processes.-Understanding of application integrations| APIs| and middleware concepts.-Knowledge of Linux/Windows server environments.-Experience with ticketing tools such as ServiceNow| JIRA| or Remedy.
Skills: Digital : IBM Watson Cognitive
Experience Required: 4-6

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