Analyst

About the role

The Analyst runs social listening, analysis and reporting. You track what is being said online, turn it into analysis that shapes strategic communications, and flag anything that needs attention. Reporting runs to fixed times across the week, so the desk is covered on a shift rota.

Key responsibilities

• Monitor online conversation in local languages using a listening platform
• Produce daily, weekly and monthly reports to fixed deadlines
• Turn listening data into written analysis: narrative trends, sentiment drivers and what is behind a shift
• Recommend strategic communications responses, and track whether they worked
• Verify and document signals before escalating
• Track reach, sentiment and engagement over time
• Maintain and refine search queries
• Keep records complete and retrievable
• Support KPI reporting

About you

• Degree in communications, data analytics, statistics, political science, economics or similar
• 1 to 3 years in social listening, media monitoring, research or analytics. Strong graduates with relevant internship experience considered
• Grounding in strategic communications, or a clear interest in it
• Proficient in BM and English
• Comfortable working with data in Excel or Sheets: pivot tables, lookups and charting
• Able to write clearly and argue a point in writing
• Able to work shifts including weekends, on a published rota
• Able to take on ad hoc tasks and work long hours when required, with compensation
• On site in Kuala Lumpur, with no remote or hybrid option

Benefits

• EPF, SOCSO, EIS