Analyst

Location: Dallas, TX (Onsite)

Schedule: Monday – Friday, 8:00 AM – 5:00 PM CST

Employment Type: Full-Time

Key Responsibilities

• Research property tax records and related information using online resources and databases.
• Contact county, city, and government agencies via phone to obtain and verify property tax information.
• Maintain accurate documentation and update records in internal systems.
• Follow up with agencies to gather missing information and ensure data accuracy.
• Handle outbound and inbound calls professionally while providing excellent customer service.
• Review information for completeness and accuracy.
• Manage multiple tasks and meet productivity goals in a fast-paced environment.
• Communicate effectively with internal teams and external contacts.

Required Qualifications

• Minimum 1-2 years of customer service experience required.
• Call center experience strongly preferred.
• Excellent verbal and written communication skills.
• Comfortable making a high volume of outbound calls.
• Strong internet research and computer skills.
• Proficiency in Microsoft Office, including Outlook and Excel.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.

Preferred Qualifications

• Experience in customer service, call center, administrative support, or data research roles.
• Experience interacting with government agencies or public records offices is a plus.
• Background in property tax, mortgage, real estate, title, or related industries is preferred but not required.

Skills

• Customer Service Excellence
• Professional Phone Communication
• Research & Data Verification
• Problem Solving
• Attention to Detail
• Time Management
• Multitasking
• Microsoft Office Suite

Customer service experience is mandatory, as this role requires regular communication with government agencies and stakeholders over the phone while maintaining a professional and service-oriented approach.

Skills Required:

CS-TELECOMMUNICATION

Location:

Dallas, Tx