Analyst

Who you are

• Relationship builder with a passion for customer success
• Strong communicator who can build credibility with customers and internal stakeholders
• Curious and proactive problem solver
• Organized and able to manage multiple priorities effectively
• Analytical mindset with the ability to turn insights into action
• Collaborative team player who thrives in a fast-paced environment
• Growth-oriented with a willingness to learn and take on new challenges
• Adaptable, resourceful, and comfortable navigating change
• If you thrive in fast-paced environments, enjoy turning ideas into action, and are energized by solving complex problems, we'd love to meet you

What the job involves

• Mastercard's Community Institutions team is launching Team Catalyst, an innovative new account management model designed to redefine how we partner with our longer-tail customers
• As customer expectations evolve and operational complexity increases, we are transforming from a traditional one-to-one account management structure to an agile, team-based model that enables us to deliver deeper expertise, greater consistency, and broader access to Mastercard's capabilities
• Team Catalyst is an incubation team focused on building the future of customer partnership and engagement
• We are challenging conventional approaches, creating scalable strategies, leveraging data and automation, and finding new ways to bring the full power of Mastercard to our customers
• This role offers a unique opportunity to help design, build, and scale a new model while directly influencing customer growth, experience, and operational excellence across a portfolio of Community Institution customers
• As an Analyst, Account Management on Team Catalyst, you will manage a portfolio of Community Institution customers and help deliver an exceptional Mastercard experience
• You will build customer relationships, identify opportunities for growth, support business initiatives, and partner across Mastercard to address customer needs
• Working within a highly collaborative team environment, you will help customers maximize the value of their Mastercard partnership while contributing to Team Catalyst's innovative account management model
• Manage: Serve as the primary relationship manager for a portfolio of Community Institution customers, building trusted partnerships and supporting customer success
• Grow: Identify opportunities to expand customer engagement and adoption of Mastercard products, services, and solutions
• Advise: Develop an understanding of customer priorities, challenges, and goals to provide relevant recommendations and support
• Execute: Lead day-to-day account management activities, including customer communications, action planning, issue resolution, and follow-up
• Collaborate: Partner with teams across Product, Services, Technology, Operations, Marketing, and Sales to deliver solutions and address customer needs
• Support: Assist with renewals, pricing requests, presentations, business cases, and other commercial activities
• Educate: Deliver customer engagement activities including webinars, office hours, portfolio communications, and customer education programs
• Improve: Contribute ideas and process improvements that enhance customer experience, operational efficiency, and team performance

The application process

• End Date: December 31, 2026