ANALYST, COLLECTIONS

Overview Who We Are: As a privately held, U.S.-owned and operated company, Crowley provides services to 36 nations and island territories. Our purpose is to bravely advance what's possible to elevate people and planet, with our core values of Integrity, Sustainability and Drive guiding everything we do.

By expanding and innovating our services, we have expanded our footprint in services within the Logistics, Land Transportation, Shipping, Wind and Fuel industries. Crowley and its affiliated companies have generated more than $3.5 billion in annual revenue through our people's focus on excellence and a culture that values everyone's voices and collaboration.

To continue laying the groundwork and challenge what's possible for our business, we seek to partner with individuals ready to elevate their careers with us.

Work Arrangement: Hybrid Responsibilities What You'll Do: Responsible for resolving outstanding balances and addressing inquiries from both internal/external customer accounts.

Key Responsibilities

• Partner with internal and external customers to research and resolve outstanding issues in order to collect payment, process adjustments, or process credits and write-offs as applicable.
• Research customer payment exceptions and take appropriate actions to resolve. Review account details on customer accounts to ensure accuracy, regulatory compliance, and excellence in customer care.
• Reconcile transactions and balances to maintain accurate accounts. Initiate credits and adjustments to customer accounts within company policy limits.
• Manage assigned credit and collection portfolio to reduce past dues, achieve cash targets, and improve AR quality. Collaborate with peers, divisional sales teams, and customer service, sales operations to resolve billing issues and mitigate risk.
• Assist team with difficult accounts and escalations, by researching and responding to member issues, complaints and escalated calls.
• Summarize and record information and status of collection efforts to notify sales and or the customer of the success of delinquent accounts per corporate policy.
• Responsible for ensuring all past due accounts receive communications in accordance with current collection policy. Coordinate collection efforts across teams to collect on past due balances.
• Demonstrated expertise in negotiating with customers and stakeholders through frequent phone-based interactions.

Qualifications Education & Credentials:

• Bachelor's degree in accounting, finance or related field; or a combination of post high school and equal experience may be substituted for education.

Experience

• 3 - 5 years collections experience.

Technical Skills

• Proficient with Microsoft Office products, including Excel, Outlook, Word and PowerPoint.
• Proficiency in Lawson and other related accounting systems.

Other

• Bilingual (English/Spanish).

What We Offer? We inspire top talent by offering a comprehensive and competitive package that supports the diverse needs of our people—on land, at sea, in offices, and remotely. Our Total Rewards Include

• Competitive pay with recognition programs
• Comprehensive benefits: medical, dental, and vision insurance, life and disability coverage, and paid vacation and holidays
• Leave and family support: parental leave and sick leave
• Learning and growth: access to training and development for continuous skill development
• Well-being resources: Employee Assistance Program, wellness program, and gym membership discounts

At Crowley, we invest in you—your success, your health, and your future.