Analyst - End User Computing

Location: Bangalore

Company: Alstom

Job Summary

Could you be the full-time Analyst -End User Computing in Bangalore were looking for

Your future role

Take on a new challenge and apply your technical and professional expertise in a cutting-edge field. Youll work alongside a collaborative and innovative team of professionals.

You'll play a key role in ensuring seamless endpoint management across the globe, contributing to the efficiency and security of our operations. Day-to-day, youll work closely with teams across the business (Technical SPOCs, service owners, architects), design and deploy solutions using SCCM and Intune, and develop high-quality support services, among other responsibilities.

Youll specifically take care of designing, updating, testing, and releasing Autopilot PCs, but also managing global processes and being available for on-call emergency situations.

JOB purpose :

Reporting to Head Of Head EUC Imaging and Apps, you will be in charge of Endpoint management activities across globe.

Experience in the design and deployment of the following technologies: SCCM, Microsoft Windows 10, Enterprise Mobility + Security (Intune), Autopilot.

Well look to you for:

• Expertise in packaging, repackaging and automating software installations for a range of Windows desktop software using software packaging technologies
• Good logical diagnostic skills; ability to troubleshoot and resolve complex technical issues such as file and registry-related application problems on Windows operating systems
• In-depth knowledge of Microsoft operating systems with particular emphasis on Windows 10 and Windows 7
• Supports the development and verification of test methods in support of all applications
• Develops detailed test procedures, and instrumentation and configuration definition, needed to perform the test and minimize risk within the constraints of the test plan
• Should be good in troubleshooting application and SOE related issues and provide analysis and quick resolution
• Should be able to handle test and release of applications
• Should have a good knowledge in Software distribution using SCCM/Intune
• Responsible for deploying of SCCM with CO management
• Technical and Professional Expertise Ability to Package, Stage and Deploy application using SCCM/Intune
• Monitor the SNOW ticket queues, troubleshoot and resolve tickets
• Knowledge on Windows servicing Windows as a service, Cloud-based endpoint management workloads
• Create Low-Level Design Documents, Technical Documentation and Report creation for multiple workplace services
• Contribute to New SOE Builds/migration and upgrades,Work closely with Technical SPOCS, Service owners and also with architects to integrate with other technology solutions
• Maintain and enhance engagement with business, IT partners, and other stakeholders for Application management activities
• Knowledge in PowerShell scripting for automating daily system administration tasks is preferred
• Previous experience in a similar role, supporting a 24x7 corporate level business service including Executive level end users whenever required
• Work closely with Technical SPOCS, Service owners and also with architects to integrate with other technology solutions
• Maintain and enhance engagement with business, IT partners, and other stakeholders for endpoint management activities
• Flexibility in managing global processes and being available on-call for emergency situations at all times
• Develop and implement high quality support services, knowledge base content, best practices and methodologies
• Excellent Communication skills; both oral and written, Have efficient time management, attention to detail and critical thinking skills

All about you

We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead, weve listed some that we think will help you succeed and grow in this role:

• Bachelor's degree in Engineering, Science, or Technology
• 4-7 years of experience in IT, with significant expertise in Autopilot, Intune, and troubleshooting
• Experience in the design and deployment of Microsoft Windows 10, Enterprise Mobility + Security (Intune), and Autopilot
• Knowledge of Windows servicing, Windows as a Service, and cloud-based endpoint management workloads
• Familiarity with ITIL processes and frameworks
• Strong communication and vendor management skills to interact with global business teams
• Proficiency in PowerShell scripting for automating system administration tasks
• Ability to adapt to change and manage shifting priorities
• Experience in delivering solutions across multiple geographies in global companies

Things youll enjoy

• Enjoy stability, challenges and a long-term career free from boring daily routines
• Collaborate with transverse teams and helpful colleagues
• Contribute to innovative projects
• Utilise our flexible and inclusive working environment
• Steer your career in whatever direction you choose across functions and countries
• Benefit from our investment in your development, through award-winning learning
• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

Important to note

As a global business, were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.