Analyst I, Systems Operations

Job Purpose

The System Operations Analyst I is responsible for providing immediate assistance to NYSE Group Exchanges, National Markets Services, back office, support personnel, and IT staff to ensure high customer satisfaction and minimize IT-related problems. This entry-level role supports the daily operations of industry-leading trading exchanges, Help Desk support, and Market Compliance Supervision within the overall architecture of the ICE/NYSE exchanges, divisions, and infrastructure. This is a 24/7 environment requiring shift rotation and/or weekend work.

Responsibilities

• Assist with troubleshooting and resolving day-to-day internal and customer issues.
• Provide direct support to clients.
• Maintain operations and administration of ICE/NYSE systems using established policies and procedures.
• Adhere to Incident Management policy, maintaining ownership of production incidents, including communication, escalation, and follow-up for root cause analysis.
• Prepare and maintain documentation for troubleshooting and escalation procedures.
• Control computer systems on schedule using computer system consoles, operator checklists, and third-party software.

Knowledge and Experience

• Associates/Bachelors degree or equivalent systems/application support experience.
• Beginner-level experience with Linux Operating System.
• Ability to work in a service-oriented team environment.
• Strong customer focus and dedication to providing the best possible user experience.
• Effective communication skills with both technical and business resources.
• Critical thinking and analytical problem-solving skills.
• Demonstrated reliability, flexibility, and attention to detail.
• Scheduling flexibility required.

Preferred Knowledge and Experience

• Experience or exposure to ficial and investment industries/technologies.
• Basic Unix Shell scripting skills.
• Help Desk or customer service experience.
• Basic knowledge of FIX Protocol.
• Experience with enterprise monitoring solutions.
• Knowledge of TCP/IP, UDP, and Multicast protocols.
• Basic knowledge of Incident and Change Management processes (e. g. , ITIL, ISO 9000, Cobit).

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.