St. Louis Community College

<h2><strong>Position Summary</strong></h2>
<p>Under general direction, performs application installations, upgrades and administration for district-wide ERP-related applications on Linux systems. Configures, maintains and troubleshoots multiple applications and their components in all environments. Maintains technical currency for these supported applications.</p>
<h2><strong>Primary Duties Performed</strong></h2>
<ul>
<li>Installs and upgrades ERP-related applications on non-production and production Linux systems.</li>
<li>Administers and configures applications for optimal efficiency and high availability.</li>
<li>Maintains technical currency of applications and necessary components by monitoring vendor sites and communications to keep systems in fully-supported configurations.</li>
<li>Ensures applications are available as needed by monitoring status and reviewing / managing application logs.</li>
<li>Provides direct support to district users of applications to meet service level agreement (SLA) objectives.</li>
<li>Troubleshoot application configuration issues by reviewing log files and vendor support.</li>
<li>Maintains documentation as a permanent record maximizing maintainability of systems. Follows current protocols for documentation; updates related systems documentation for currency and complete integration.</li>
<li>Investigates and resolves moderately difficult system problems ensuring efficient effective execution of system processes. Documents problems, determines source and actions taken to resolve.</li>
<li>Creates and maintains system configuration and functionality documentation as a permanent record to maximize system maintainability.</li>
<li>Receives, refers, responds and prioritizes user requests for maximum effectiveness and utilization of department resources. Advises end users and IT professional staff on project specifications; ensures final specifications are clearly stated and follows current protocols.</li>
<li>Plans and monitors assigned projects and tasks to ensure on-time completion of tasks.</li>
<li>Contributes to departmental team activities. Promotes open and effective lines of communication between department staff and end users.</li>
<li>Participates in learning opportunities, conferences and seminars to improve interpersonal and technical skills. Develops training materials used for user and technical staff training.</li>
<li>Performs other job-related duties as assigned.</li>
</ul>
<h2><strong>Qualifications/Experience</strong></h2>
<ul>
<li>Bachelor’s Degree in computer science or closely related discipline or equivalent work experience and education/training providing similar knowledge and skills is necessary.</li>
<li>Five (5) or more years of relevant full-time experience supporting an enterprise-level administrative system is required.</li>
<li>Certification in systems and applications to be supported may be considered an equivalency for experience requirements.</li>
<li>Experience in current operating environment will be given preference.</li>
</ul>
<h2><strong>Working Conditions</strong></h2>
<ul>
<li>N/A</li>
</ul>
<p><strong>Physical Requirements:</strong></p>
<ul>
<li>N/A</li>
</ul>


Analyst II, ERP Application

Analyst II, ERP Application

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