Analyst II - Institutional Research

Benefits:

• Company parties
• Competitive salary
• Opportunity for advancement

ESSENTIAL JOB FUNCTIONS:

1. Analyzes client requests, completes programming, and pulls data using SQL programming.

Creates and troubleshoots complex, dynamic reports that can be updated automatically by the

client

2. Provides interpretation about report to the client to support their decision-making process

3. Provides Statistical Analysis Information when it is needed

4. Develops applications and databases to support system-wide projects, including business

intelligence and strategic planning

5. Communicates project/work-order status with AIR management and clients via ticket system,

email, telephone, and/or chat, and serve as campus-based liaison / customer service

representative for clients

6. Serve as project lead and key analyst for the large-scale department projects including, but not

limited to, student success points, dashboard development

7. Develops research studies relating to System-wide issues

8. Reviews other Analysts' reports and assists as needed, including assisting with complex queries to

answer in-depth questions. Assists Manager as needed within scope of responsibility

9. Develops and conducts training sessions for AIR-supported technologies

10. Creates training presentations and exercises to teach other analysts (both internal and external) as

well as clients how to perform new tasks. Communicates with data analysts at local ISDs

11. Writes and validates protocol documents for IR, include developing and validating SQL code

12. Participates in a variety of internal and external meetings, conferences and workshops/seminars,

representing Lone Star College and the Office of Analytics & Institutional Research (AIR). May

include giving presentations

13. Responsible for other reasonable, related duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent customer service skills

• Proficiency with common office software (i.e. Microsoft Office suite) and other relevant software

applications

• Ability to work in a fast pace environment and meet deadlines

• Knowledge of software/hardware management and service delivery management may be required

• Ability to work on several tasks simultaneously

• Technical knowledge necessary includes statistical applications, data base analysis tools,

spreadsheets, and the ability to create summary information from large volumes of data.

• Knowledge and understanding of statistical concepts

• Ability to analyze and evaluate a request and communicate effectively with the varied levels of

employees is essential

• Ability to translate concepts into data and vice versa

• Highly organized, logical, efficient, and detail oriented

• Strong analytical and problem-solving skills

• College-level writing and communication skills