Analyst II SAP Concur

Role & responsibilities

SUMMARY OF THE OVERALL JOB

This person serves as a global subject matter expert for SAP Concur ecosystem, supporting the governance, optimisation and continuous improvement of the company's Travel, Expense, Request and Corporate Card programmes. The role is responsible for promoting operational excellence, policy compliance, process standardisation and user adoption across global business units while partnering with Finance, HR, Procurement, Compliance, Audit and external vendors.As a trusted advisor and Concur super administrator, the incumbent provides expert guidance on system enhancements, reporting and analytics, implementations and continuous improvement initiatives to maximise the value of the Concur platform. The role serves as a key escalation point for complex system, policy and card programme issues while supporting global Concur objectives and organisational growth.

KEY FUNCTIONS / RESPONSIBILITIES

Lead the Concur operations to provide direction to subsidiaries on projects, implementations, and improvement initiatives. Provide guidance and expertise to global admins on product or process improvements. Lead and support the rollout and implementation of the Concur program to our global partners. Strategic leadership abilities to move the Concur function forwards to a global structure. Manage the team of daily processing, troubleshooting and report writing requirements as well as required maintenance of Concur solution and its peripheral solutions and interfaces to enhance, streamline procedures, and to ensure integrity of processes and data. Manage the -Concur relationship and contract.

1. SAP CONCUR TECHNOLOGY

• Support the Concur team and company admins in troubleshooting and reporting of associate metrics
• Ensure compliance of expenses to company policy
• Optimize the use of Concur & Credit card banking technology to actively monitor expense activities
• Optimize the use of Concur and support global system Admins
• Train new Concur users on Expense, Travel and Request as needed
• Support leadership/manager and Concur on strategic global objectives
• Support ongoing assessment and implementation of Concur as part of a Global initiative
• Work with international colleagues in the hands on implementation of Concur Expense and Travel
• Perform frequent Audit of employee expense activities and present actions to mgmt and HR as needed
• Partner with HR to facilitate the resolution of employee expense report discrepancies
• Ensure correct expense data files are exported to SAP and correct files as needed
• Determine cost allocations and Debit Note information for proper recording
• Establish audit rules and required policy parameters as needed by organization
• Provide report writing expertise and assistance to company colleagues as needed
• Develop and maintain procedures manuals for Concur processes and provide ongoing training and support to cross functional teams.

2. CARD PROGRAM ADMINISTRATION

• Track and report company card improper use via metrics for management
• Track and report heavy company spend on personal cards via metrics for management
• Administrator for companys card programs with complete oversight for proper use
• Manage possible fraud alerts with urgency and communicates to management
• Provides ongoing training to new cardholders on the company program and resources available.
• Ensures proper approvals are obtained for the issuance of all new cards
• Work closely with Concur Administration and Procurement to ensure alignment
• Develop and maintain a Perfect Form Electronic card request and approval environment

EDUCATION AND EXPERIENCE

• Bachelor's degree in Finance, Economics, Business, Information Systems or a related field; MBA preferred.
• SAP Concur Advanced Configuration Training or equivalent advanced Concur administration experience.
• Strong knowledge of SAP Concur Expense, Travel, Request and Reporting modules (preferred).
• 3-5 years of hands-on SAP Concur administration, configuration, support, reporting and process governance experience.
• Working knowledge of SAP ERP environments and financial system integrations.
• Strong understanding of Travel & Expense processes, corporate card administration, expense governance and payment processes.
• Experience supporting global Concur implementations, system enhancements and change management initiatives.
• Experience developing or maintaining audit controls, workflows, approval structures and policy configurations.
• Proficient knowledge of credit card issuing workflows, merchant processing and expense management controls.
• Strong reporting and analytical skills, including advanced Microsoft Excel proficiency.
• Experience working with automation, workflow optimisation or digital process improvement initiatives is desirable.
• SAP knowledge and experience working within multinational environments highly preferred

Competencies

Cultivates InnovationOptimizes Work ProcessInstills TrustValues DifferencesCustomer Focus