Analyst - IT Operations

Overview

Experience: 25 Years

Work Mode: Remote

Shift: 6:30 PM 3:30 AM IST

Location: Chennai/Hyderabad/Bangalore

Job Description

We are looking for an Application Support Engineer with 2–5 years of experience to join our team. The ideal candidate should have a strong application support background, good communication skills, and a basic understanding of domains, DNS, SSL certificates, access management, security, and compliance.

About Omnicom Global Solutions

Omnicom Global Solutions (OGS) is an integral part of Omnicom Group, a leading global marketing and corporate communications company. Omnicom’s branded networks and specialty firms deliver advertising, strategic media planning and buying, digital and interactive marketing, direct and promotional marketing, public relations, and other specialized communication solutions to over 5,000 clients across more than 70 countries.

OGS India serves as a key global capability center for Omnicom, enabling its agencies and group companies with scaled delivery, specialized expertise, and integrated solutions. Our capabilities span Media, Data & Analytics, Technology, MarTech, Commerce, Business Support Solutions, Creative Production, Healthcare, and Strategy & Insights.

With a workforce of over 7,000 professionals in India, OGS continues to expand its capabilities and global impact, supporting the evolving needs of clients and agencies. We are committed to building future-ready talent and delivering high-quality, outcome-driven solutions.

Responsibilities

• Support onboarding and offboarding workflows, including account access, handoffs, and employee lifecycle follow-up.
• Intake, document, route, and track HR requests and employee inquiries with professionalism and confidentiality.
• Provide administrative application support, including issue intake, access coordination, basic troubleshooting, and escalation.
• Coordinate domain and SSL certificate requests by gathering requirements, validating details, submitting tickets, and tracking progress.
• Maintain accurate ticket notes, documentation, request history, status updates, and closure details.
• Communicate request status, blockers, ownership, and next steps to HR, IT, agency contacts, vendors, and business stakeholders.
• Monitor open, aging, or stalled requests; follow up with responsible parties and escalate risks or delays as needed.

Qualifications

Key Skills Required

• 2–5 years of experience in Application Support / Technical Support / IT Operations / Production Support.

• Basic understanding of Domain Names and DNS concepts.

• Basic understanding of SSL certificates, certificate renewals, and expiration risks.

• Understanding of the importance of accurate request details and validation.

• Strong written and verbal communication skills.

• Good interpersonal and stakeholder management skills.

• Proactive approach to problem-solving and risk identification.

• Strong team-player mindset.

• Willingness to learn and adapt to new technologies.

• Proficiency in Microsoft 365 – Outlook, Teams, SharePoint, Excel, and Word.

• Willingness to work in the 6:30 PM – 3:30 AM IST shift.