Analyst - Microsoft 365 Administration

• Develop and implement solutions within O365 administration by configuring and customizing settings to meet project and client requirements.
• Maintain and support existing O365 environments, troubleshooting and resolving issues related to user accounts, permissions, and collaboration tools to ensure optimal system performance.
• Analyze client requests for new features and enhancements, implementing solutions within the O365 platform and ensuring timely, effective delivery.
• Document processes, configurations, and technical solutions to maintain comprehensive records and facilitate knowledge sharing within the team.
• Collaborate with cross-functional teams to support broader IT and digital transformation initiatives.
• Stay updated on the latest O365 features, best practices, and security protocols to continually enhance the quality of support provided.

Skill Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Strong foundational understanding of Office 365 administration tools, features, and configurations.
• Experience with user management, permissions, and collaboration tools within the O365 environment.
• Basic knowledge of troubleshooting and issue resolution in cloud-based platforms.
• Effective communication and documentation skills.
• Ability to work collaboratively in a team environment and manage multiple priorities.

Other Requirements (Optional)

• Microsoft 365 Certified: Fundamentals (preferred but not mandatory).
• Previous experience in an IT support or administration role is advantageous.
• Familiarity with ITIL processes or similar IT service management frameworks.