Analyst, Product Operations

IHG is seeking an Analyst, Product Operations to support the operational & performance team in delivering the programs, resources, and operating practices that help Product & Technology (P&T) work effectively. As the Analyst, you will coordinate strategic partner activities, monitor and report on P&T Innovation Funds, support the P&T Intern Program, and support the P&T-wide Product Operations and Chief of Staffs. In this role, you will bring structure, reliable execution, and clear communication to cross-functional work while helping drive P&T learning, enablement, and engagement programs.

Your Day to Day

• Own and coordinate Strategic Partner deliverables, including Partner 101 briefs, quarterly progress updates on key workstreams, executive business reviews, leadership deep dives, and partner events

• Monitor P&T Innovation Fund requests, approvals, spend, and outcomes; maintain accurate reporting and improve visibility for stakeholders

• Support planning and delivery of the P&T Intern Program, including coordination with HR, tower and intern pairing, program operations, and feedback collection

• Maintain and improve Product Operations frameworks, templates, resources, and best practices that enable consistent ways of working across P&T

• Coordinate P&T learning, enablement, leadership, culture, and Lunch & Learn programs

• Support priority initiatives and SWARM activities as necessary through meeting coordination, stakeholder follow-up, progress tracking, and operational execution

• Provide ad hoc Product Operations and portfolio support as team and business priorities evolve

• Develop AI agents and workflows to streamline processes and operations

What We Need From You

• Bachelor's degree in Business, Operations, Communications, Technology, or a relevant field of work

• 2–5 years of experience in product operations, business operations, program coordination, or a related field

• Experience leveraging generative AI and large language model (LLM) tools to design and build operational workflows that improve efficiency, consistency, and decision-making

• Experience developing and implementing AI agents or automations to streamline processes and operations

• Strong organizational and project coordination skills, with the ability to manage multiple workstreams, deadlines, and stakeholders

• Strong written and verbal communication skills, with the ability to create clear updates, meeting materials, templates, and leadership-ready presentations

• Detail-oriented and dependable, with experience maintaining accurate trackers, reports, documentation, and shared resources

• Proactive, solutions-focused problem-solver who can bring structure to evolving work and drive clear next steps

• Experience coordinating cross-functional programs, events, or partner activities and building productive stakeholder relationships

Travel - limited 10%

 

Location - Our hybrid work structure is an expectation of three (3) days a week in the ATLANTA office.  This expectation may be adjusted with the changing needs of the business.

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