Analyst - Project Management/BA/Client Onboarding/Implementation

Job Summary

The Licensing Analyst is responsible for managing technical and business resources required to implement new and add-on Visa products and services. This role establishes project scope, gathers and documents requirements, and provides consultative guidance on Visa regulations, fees, features, and functionality to structure effective implementations. The analyst tests and troubleshoots installed systems, escalates technical issues for resolution, and prepares detailed project plans, status reports, and issue logs. Additionally, the role translates complex customer business requirements into internal technical language and identifies opportunities to improve Visa processes and procedures.

All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work.

Key Responsibilities

• Serve as a subject matter expert, providing consultative support on license requests and guiding applicants through Visa bylaws, eligibility criteria, and regulatory requirements.
• Analyze licensing eligibility and requirements per Visa Rules, managing the licensing process for prospective and current clients.
• Consult with clients and execute requests related to license administration, including sponsorship options, upgrades, mergers, acquisitions, and terminations.
• Identify and execute operational opportunities to increase service quality or efficiency.
• Ensure the Licensing team, partners, and stakeholders deliver on commitments and meet customer expectations.
• Investigate licensing questions and issues, requiring understanding of Visa Bylaws, Rules, banking structures, and regulatory requirements.
• Formulate recommendations and refer cases to management, identifying unusual scenarios or potential risks.
• Evaluate and understand how client-licensing data impacts upstream and downstream processes and departments.
• Build awareness of Licensing rules, policies, and processes in relevant markets.
• Contribute to system and process enhancement discussions, including performing acceptance testing.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications

• 5 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD).
• Experience in managing licensing or regulatory processes in a financial or payments environment.
• Experience in gathering and documenting business and technical requirements.
• Experience in troubleshooting and escalating technical issues for resolution.
• Experience preparing and maintaining project plans, status reports, and issue logs.
• Experience translating business requirements into technical documentation.
• Experience working with Microsoft Office applications, including Outlook, Excel, and PowerPoint.
• Experience working in a global environment with diverse legal, cultural, and business priorities.
• Experience collaborating with cross-functional teams and stakeholders.
• Experience meeting deadlines and managing high volumes of work with attention to detail.
• The role requires the ability to work independently and within a global team - willingness to work a flexible schedule to include weekends, possible holidays and overtime when needed. (24/7 operations, rotating and shifting schedules)

Preferred Qualifications

• Experience in the payments industry.
• Experience with project management methodologies or tools.
• Experience supporting process improvement or system enhancement initiatives.
• Experience with client onboarding, due diligence, or lifecycle management in a regulated industry.