Analyst / Relationship Developer - Student Onboarding

Analyst / Relationship Developer - Student Onboarding

• Be the first point of contact for clients (inbound or outbound) leveraging different platforms
• Understand the goals & objectives of the student(s); identify customer needs, clarify information, provide appropriate solutions and alternatives
• Provide guidance to the student over phone/email about navigating the industry leading The Chopras student portal
• Support students on administrative requirements concerning higher education admissions, application and visa management
• Assisting teams in the value chain and across business functions in managing and executing relationships over the phone and online
• Develop insight and exposure into countries, areas of study and businesses
• Study and manage the inflow of data for identification of opportunity and influencing decisions
• Regularly attend in-house Learning & Development sessions and external seminars to improve knowledge/performance level and facilitate career growth

Qualifications

• Bachelor's degree in any discipline.
• Fresh graduates or candidates with up to 3 years of experience in customer service, operations, education, hospitality, BPO, or relationship management are encouraged to apply.
• Experience in international education or study abroad services will be an added advantage.