Analyst Senior, Implementation

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About the role:

Coordinate and facilitate credit card implementations that include internal conversions, external conversions, start-up programs and add programs. Work projects with customers and internal departments with set deadlines. Manage the project and the project tasks which are dependent on employee completing the tasks according to project plan. Follow up with clients and internal departments to ensure timely completion of implementations. Must interact with clients on all projects.

Act as a main contact for the client throughout the Implementation phases for all aspects of the process up to and including monitoring once the program is in production for 30 days. Contacts clients on a weekly basis to ensure timely implementation and licensing phases. Provide Technical support for clients. Coordinate and verify completion of implementation packages. Performs credit card research for internal departments including accounting and client relations, external clients and associations. Ensure clients have proper Visa & MC licensing. Work on special projects as assigned by management.

What you will be doing:

• May perform special projects upon request and on occasion.

• Performs other related duties as required.

• Develops strong working relationships with assigned clients and FIS resources • Manages and communicates expectations internally and externally

• Ability to work effectively under pressure, within time constraints and strict adherence to follow up.

• Maintain and adhere to a unique MS Project Timeline with accurate and current information for each project ensuring project is progressing in accordance with Phase Dates specified.

• Meet with potential clients and present project plan and Implementation process

• Document new Implementation Process.

• Other related duties are assigned as needed.

What you bring:

• Communicates ideas both verbally and in written form in a clear, concise, and professional manner

• Requires advanced working knowledge of FIS systems as well as the industries in which FIS competes for business

• Ability to understand and apply concepts

• Ability to handle projects commensurate with job expectations

• Ability to analyze and solve problems using learned techniques and tools

• Requires human relations, negotiation and documentation skills

• Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally

• Flexibility, versatility, dependability

• Effectively manage multiple projects in a fast-paced environment

• Experience with Credit Card processing and client service environment required

• Excellent organizational, interpersonal, and communication skills

• Working knowledge of VISA/MC Rules and Regulations a plus

• Ability to work effectively under pressure, within time constraints and strict adherence to follow up and meet short deadlines

• Excellent problem-solving skills, self-starter, positive attitude and detail oriented • Proficiency in standard office software, such as MS Office, Word, Excel, Power Point and working knowledge of Windows based applications

• Must have good overall attendance record.

• Strong analytical decision-making skills, self-starter

• Excellent written & verbal communication skills.

• Ability to professionally interact with all levels of management

• Must have the ability to be "On Call" and work overtime and weekends as needed for Conversions Projects

• High School Diploma or equivalent (College a plus)

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EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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