Analyst, Service Now Engineer

Requisition ID 35820

Office Country Bulgaria

Office City Sofia

Division Information Technology

Contract Type Fixed Term

Contract Length 3 years

Posting End Date 30/09/2026

Help Us Build a Better Digital Employee Experience We’re looking for a ServiceNow HR & Workplace Developer to configure, develop, and improve solutions across HRSD, Employee Center, Workplace Service Delivery, and FSM.

You’ll work closely with experienced ServiceNow engineers and business stakeholders, turning requirements into reliable, user-friendly solutions.

What You’ll Do

• Configure and enhance ServiceNow HRSD, Employee Center, and Workplace solutions.
• Build and maintain workflows, catalog items, flows, business rules, UI policies, and client scripts.
• Support onboarding, offboarding, employee services, desk and room booking.
• Create and maintain knowledge articles, reports, dashboards, and documentation.
• Test, troubleshoot, and continuously improve ServiceNow solutions.
• Support integrations, FSM, and other ServiceNow modules as required.
• Work with stakeholders to understand requirements and deliver practical solutions.

What You’ll Bring

• Basic hands-on ServiceNow experience or relevant project/internship experience.
• Understanding of ServiceNow configuration and development fundamentals.
• Basic JavaScript knowledge.
• Familiarity with workflows/automation and troubleshooting.
• Good analytical, communication, and problem-solving skills.
• Interest in developing a career in ServiceNow.

Nice To Have

• Basic data analysis skills and attention to detail.
• Strong communication and user‑support skills.
• Understanding of ITIL or incident/change processes is an advantage.
• Preferred but not required: ServiceNow CSA, ITIL Foundation.

Why join us?

• Gain hands-on experience across multiple ServiceNow modules.
• Learn from experienced ServiceNow engineers.
• Develop skills in configuration, scripting, automation, integrations, and enterprise workflows.
• Access training, certifications, and opportunities for career growth.

What is it like to work at the EBRD? / About EBRD Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in.

At EBRD, our Values – Inclusiveness, Innovation, Trust, and Responsibility – are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting decisively with full commitment, and simplifying to amplify our impact. These principles shape our culture and define our success. We seek individuals who not only share these values but are also committed to embedding them in their daily work, fostering a positive and high-performing environment.

The EBRD Environment Provides You With

• Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in.
• A working culture that embraces inclusion and celebrates diversity. Our workforce reflects a broad range of backgrounds, perspectives, and experiences, bringing fresh ideas, energy, and innovation and enhancing our ability to serve our clients, shareholders, and counterparties effectively.
• We offer hybrid and flexible working arrangements and believe we operate at our best when collaborating 3 days a week in person (minimum).
• An environment that places sustainability, equality and digital transformation at the heart of what we do.
• A workplace that prioritises employee wellbeing and provides a comprehensive suite of competitive benefits.

Diversity is one of the Bank’s core values which are at the heart of everything it does. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, gender identity, sexual orientation, age, socio-economic background or disability.

Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).