Analyst, Technology Engineer

Job Description Summary

As a Technology Engineer, you'll deliver standard and custom supportable technology products. The solutions you build are based on Nationwide's architectural standards, technology roadmaps, industry trends and business requirements. The expertise you provide will focus on collaboration, data, systems, storage, middleware, network, security and contact center technology products. You're also accountable for the operational aspects and management for the above products in accordance with the business requirements and defined service level agreements (SLAs).

Key Responsibilities

• Assists in crafting and implementing standard builds/templates for all technology platforms.

• Applies secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.

• Continuously improves and enhances existing environments.

• Executes on production engineering processes, incident management, root cause analysis, problem management, change management, release management and knowledge management.

• Maintains proper hardware and software currency levels by working on recommended upgrades.

• Supports operational efforts to maintain environments.

• Provides basic to moderate production support for all technology platforms.

• Assists in overseeing technical labs and development environments.

• Provides proper documentation and training as needed.

• May perform other responsibilities as assigned.

  Qualifications & Experience

Education:

Undergraduate studies in computer science, management information systems, or other related degree. Technology experience or non-traditional technology certificates can be substituted for an undergraduate degree.

Experience:

One or more years of experience designing and implementing routine solutions. Experience using basic levels of troubleshooting to fix a problem.

Technical Skills:

• Computer Networks

• Computer Servers

• Database Servers

• IT Infrastructure

• Technology Solutions

• Troubleshooting

• Engineering Support

• Computer Science

• Security

  Soft Skills & Attributes:

• Effective communication and collaboration skills

• Analytical and problem-solving mindset

• Ability to work in agile and global environments

• Time management and prioritization

• Understanding of concepts: IaaS, PaaS, SaaS, and package solutions. Insurance/financial services industry knowledge a plus

  Additional Information

  Reporting Structure

Reports to Technology Manager/Director - India

Working Hours

Aligned to India business hours with flexibility for global collaboration.

Location Flexibility

Hybrid with periodic in-office collaboration.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.