Analyst/Developer

Job Title: Analyst/Developer

Location: Chicago, IL

Type: W2 Contract

Required Education

Bachelors/Master's Degree with 2-4 years' experience in this capacity

OR

No college degree but has technical certification with 6+ years' experience

Required Required Experience, Knowledge & Skills Technical:

At least 2-4 years of experience in Application Support

Expertise with relational databases support, querying and database reporting preferably Snowflake

Experience with AWS services: EC2, S3, VPC, Route 53, RDS, CloudFormation, EC2, DynamoDB (NoSQL), Lambda, logging/CloudWatch, IAM, Certificate Manager, ELB, EBS, ECS, CloudFront/WAF, SQS, SNS, SES

Experience troubleshooting issues related to UI / API & Data flow

Expertise with high availability architecture

Experience in Monitoring Tools (Ex: Thousand Eyes, AppDynamics, Grafana etc.)

2+ years of application support experience for cloud based applications

Experience working with AWS services and SQL for queries in Snowflake

Experience troubleshooting API's

Background in data management, data engineering, or data operations / Familiarity with ADO pipeline framework

Experience with Python / related scripting language for automation needs

Experience as SRE (Site Reliability Engineering) for improving the application Availability / Performance

Working experience with programming languages: Python, Power shell, SQL & JSON

Working knowledge on deploying autoscaling features (no hands-on support required)

Description Job Description Typical Task Breakdown:

Triage & Resolve support tickets as per the defined Service Level agreement

Works on critical application/technical problem identification and resolution, including responding to off-shift and weekend support calls

Tickets Resolution Proactively identifying and managing issue resolutions / documenting and provide follow-up on the resolution process with requestor

Involve in Application Availability & performance monitoring

Develop scripts and automation tools to better detect and correct application issues

Develop monitoring and alerting capabilities to proactively detect application issues

Sometimes they will work on dealer communication