Analytics Manager - Business Intelligence, Data & Analytics

As a strategic operations and business support partner, Business Support Solutions helps organizations simplify complexity and operate with confidence. Through integrated HR, Finance, and Strategic Governance services, we enable businesses to unlock efficiency, maintain compliance, and scale sustainably across global markets.

We don’t just support operations, we transform them into strategic drivers of growth, performance, and long-term success.

If your organization is seeking smarter processes, expert support, and technology-driven solutions, this is where operational excellence begins.

Why We Need You

As an Analytics Manager, you will play a key leadership role within the Business Intelligence, Data & Analytics function, supporting the development and execution of data-driven strategies across the organization. You will lead analytical initiatives, coordinate cross-functional projects, and transform complex data into actionable insights that support strategic decision-making.

This role is ideal for an experienced analytics professional who combines technical expertise, business acumen, and leadership capabilities to drive operational excellence and business performance through data.

What You'll Be Doing

Business Intelligence & Analytics Leadership

• Lead and coordinate Business Intelligence and Analytics initiatives across the organization
• Partner with business stakeholders to understand reporting requirements and translate business needs into analytical solutions
• Drive the development of dashboards, reports, scorecards, and data visualizations that support strategic and operational decision-making
• Ensure the timely and accurate delivery of analytics projects and reporting outputs
• Promote a data-driven culture by providing actionable insights and recommendations

Data Analysis & Reporting

• Analyze large and complex datasets to identify trends, opportunities, risks, and performance drivers
• Develop meaningful business insights that support operational and strategic objectives
• Design and maintain executive dashboards and KPI frameworks
• Deliver regular and ad-hoc reports for management and business stakeholders
• Ensure data accuracy, consistency, and reliability across reporting platforms

Data Infrastructure & Governance

• Support the implementation, enhancement, and optimization of Business Intelligence tools and platforms
• Contribute to the development and maintenance of data warehouses, ETL processes, and data models
• Ensure adherence to data governance, security, privacy, and quality standards
• Identify opportunities to improve data architecture and reporting efficiency
• Collaborate with technology teams to support analytics infrastructure enhancements

Team Leadership & Development

• Coordinate activities within the Analytics and BI team to ensure effective project execution
• Mentor and support analysts in developing technical and business capabilities
• Identify skill gaps and contribute to training and development initiatives
• Foster collaboration, knowledge sharing, and continuous improvement within the team
• Support resource planning and project prioritization activities

Project & Stakeholder Management

• Act as a key liaison between Business Intelligence, Technology, Product, Operations, and other departments
• Support project planning, documentation, progress tracking, and stakeholder communication
• Collaborate with vendors and external partners where required
• Drive analytical projects from concept through implementation and adoption
• Present findings and recommendations to senior management and business leaders

What You Bring to the Team

• Bachelor's Degree in Business, Information Technology, Data Analytics, Computer Science, Statistics, Mathematics, Economics, or a related field
• Proven experience in Business Intelligence, Data Analytics, Data Science, Reporting, or a related analytical function
• Previous experience in a leadership, supervisory, or assistant managerial role
• Strong analytical and problem-solving capabilities
• Advanced proficiency in SQL and database querying
• Experience with Business Intelligence platforms such as Tableau, Power BI, Qlik, or similar tools
• Strong understanding of data modeling, ETL processes, and data warehousing concepts
• Experience building dashboards, reports, and executive-level visualizations
• Excellent communication and stakeholder management skills
• Strong project management and organizational abilities
• Ability to translate complex data into meaningful business recommendations
• Experience within iGaming, fintech, technology, or digital businesses is considered an advantage

Success Metrics

You will be measured on:

• Business Intelligence Project Delivery
• Dashboard and Reporting Accuracy
• Data Quality and Governance Compliance
• Stakeholder Satisfaction
• Business Insight Adoption
• Analytics Process Efficiency
• Data Infrastructure Improvements
• Team Development and Performance
• KPI Reporting Timeliness
• Strategic Impact of Data-Driven Recommendations

Why You'll Love Working With Us

• Competitive compensation package aligned with your experience and contribution
• Health insurance coverage
• Meal allowance
• Professional growth and leadership development opportunities
• Exposure to large-scale data, analytics, and business intelligence initiatives
• Opportunity to influence strategic decision-making across the organization
• Collaborative and innovation-driven culture
• Access to modern BI and analytics technologies
• International working environment with strong career progression opportunities

Position: Analytics Manager - Business Intelligence, Data & Analytics
Location: Kuala Lumpur, Malaysia
Department: Business Intelligence, Data & Analytics
Employment Type: Full-Time
Reporting To: Head of Data & Analytics (Business Intelligence)
Work Schedule: Full-Time, Monday to Friday, with flexibility based on business and project requirements.
Focus Areas: Business Intelligence, Data Analytics, Dashboard Development, Data Governance, Reporting, Stakeholder Management, and Team Leadership.