Anatomic Pathology Support Representative

Major Responsibilities

• Partner with other departments and team members to resolve problems and respond to inquiries pertaining to referral lab testing, add-ons, consults and additional requests.
• Provide oversite of complex laboratory orders for the department.
• Acts as a liaison for customer concerns. Resolves customer service issues appropriately and promptly. Works closely with support staff and care providers.
• Maintains a working knowledge of all laboratory operations and databases of ACL, including CoPath and Epic Beaker.
• Package and ship material in accordance with site, local, State, and Federal requirements.
• Acts as a resource for providing general direction and technical assistance to billing and other laboratory staff.
• Monitor inventory and order supplies as needed.
• Participate in group meetings as needed for educational purposes and partners with leadership for process improvements.
• Review reports and assist pathologists as needed.
• Maintain department resources and completes all regulatory requirements for laboratory accreditation.
• Coordinates and follows through on inbound telephone calls for the laboratory.

Minimum Education And Experience Required License/Registration/Certification Required: None Required.

Education Required: High School Graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED).

Experience Required: Typically requires 2 years of experience in customer service, or laboratory environment.

Knowledge, Skills, And Abilities Required

• Intermediate computer skills using word processing applications, mail, fax, and email.
• Must be able to multi-task many projects simultaneously.
• Demonstrates a willingness to work a flexible schedule that may include alternate site assignment.
• Ability to work independently or as part of a team while performing at a high level of productivity.
• Maintains patient confidentiality in and out of the workplace.
• Excellent interpersonal and communication skills. Ability to effectively communicate with various physicians, co-workers, leadership, and other health care providers.
• Ability to handle and help resolve all escalated issues and effectively deal with the difficult customers and challenging situations.

Physical Requirements And Working Conditions

• Operates all equipment necessary to perform the job including computers, printers, faxes, and telephones.
• Must be able to sit 95% of the workday.
• Must be willing to handle potentially hazardous and/or infectious material.
• Ability to use the telephone effectively with a clear speaking voice and a courteous manner.
• Must be able to handle stressful situations in a calm and professional manner.
• Generally exposed to a normal office environment.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.