Answering Service Manager

Midwest Answer is hiring a full-time Answering Service Manager to lead our dedicated team of customer service professionals. This is an on-site position, not remote.

We are a 24/7/365 answering service that handles inbound calls for a wide range of clients across the country. Our agents provide professional support—no sales calls—with a strong local presence. We pride ourselves on teamwork, flexibility, and delivering exceptional service.

⸻

Key Responsibilities

As the Answering Service Manager, you will oversee all aspects of our answering service operations, including:

• Recruiting, hiring, and onboarding new team members
• Creating and managing staff schedules
• Ensuring coverage for all shifts, including holidays and weekends
• Conducting performance reviews and quality assurance
• Supporting a collaborative and respectful team culture

⸻

Desired Skills & Qualifications

We’re looking for someone who is:

• Friendly, respectful, and professional on the phone
• Experienced in business phone communication
• Accurate and efficient in typing
• Proficient with:
• Google Chrome or Firefox
• Email and Microsoft Office (Word, Excel, PDFs)
• Skilled in multitasking and problem-solving
• Able to work independently and as part of a team
• Detail-oriented and organized
• Experienced in team management and leadership

Compensation & Benefits

• Vacation and Holiday pay
• Health and dental insurance
• 401(k) retirement plan
• Commission opportunities for additional sales
• Supportive team environment with flexible time-off scheduling
• Opportunities for growth in a family-oriented company

⸻

About Midwest Answer

Since 1974, Midwest Answer has built its reputation on strong relationships—especially between our clients and their customers. We’re a progressive, family-oriented company passionate about helping businesses grow. Our team delivers friendly, professional, and reliable customer service with integrity and pride. We’re here so our clients don’t have to be.