Answering Service Operator

Overview
We are seeking a dedicated and professional Phone Operator to join our team. The ideal candidate will be responsible for managing incoming calls, providing excellent customer service, and performing various clerical tasks. This role requires strong communication skills, attention to detail, and the ability to multitask effectively in a fast-paced environment. If you are passionate about helping others and possess the necessary skills, we encourage you to apply.

Responsibilities

• Answer incoming calls promptly and professionally, ensuring a positive customer experience.
• Utilize phone systems efficiently to manage call flow and dispatch inquiries as needed.
• Perform data entry tasks accurately while maintaining confidentiality of information.
• Assist with front desk duties, including greeting visitors and managing appointments.
• Communicate clearly with clients and team members to provide accurate information and resolve issues.
• Maintain organized records of calls and messages for follow-up actions.
• Exhibit strong phone etiquette while handling inquiries in a courteous manner.
• Support clerical functions as required, including typing documents and preparing reports.

Requirements

• Proven experience in dispatching or similar roles is preferred.
• Bilingual or multilingual abilities are a plus, enhancing communication with diverse clients.
• Familiarity with phone systems and data entry processes is essential.
• Strong clerical skills with attention to detail in all tasks performed.
• Excellent communication skills, both verbal and written, with an emphasis on phone etiquette.
• Ability to type efficiently while managing multiple tasks simultaneously.
• A positive attitude and willingness to learn in a dynamic work environment.

We are a small business looking for operators to join our team. Job requirements: Answer calls, take a message and dispatch accordingly. Do you like to help others? From taking a call for a doctor's office from a woman in labor, to helping an elderly person looking for a plumber each call is unique and can be quite entertaining. There is no selling or collections but there are light secretarial duties involved. We are currently looking to add both full time and part time positions for our day, evening and overnight shifts. Our evening shift start times are noontime and 3pm till 9pm & 11pm. A weekend shift is required and the weekdays are flexible. You can pretty much pick which days. Our office is located in Easton, Ma. and we are looking for individuals who live in the "LOCAL AREA". Individuals living more than a 1/2 hour away will not be considered.

If you are looking for a position with room for growth or just looking for supplemental income this job is for you. Also, there is the opportunity once trained to answer from home for additional hours as long as the right environment exists. Ability to read, write and speak in English at a level normally attained upon successful completion of a high school education or equivalent is a must. Applicants should possess the ability to type at least 35 wpm, be good spellers as well as speak articulately in a friendly and pleasant manner. Reliability is also a must.

Please Email your resume and/or call 508-238-7800 to set up a interview.
We are a quick commute from Brockton, West Bridgewater East Bridgewater Taunton Raynham Whitman Avon Stoughton Randolph Mansfield Norton Holbrook & Abington. Additionally, we are looking for people who are looking for long term employment Attention Wheaton, Bridgewater Stonehill, Bristol and Massasoit College Students once trained you will be able to study while you work!

Job Types: Full-time, Part-time

Pay: $16.00 - $17.00 per hour

Benefits:

• Flexible schedule
• On-the-job training

Physical Setting:

• Office

Application Question(s):

• Do you live within a half hour of Easton, Ma.

Experience:

• Call center: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Ability to Commute:

• South Easton, MA 02375 (Required)

Work Location: In person