(ANZA-IC-02) Accounts Analyst

Job Summary

We are looking for a strategic and people-focused Manager (L3 – Advanced) to join VNC Global's ANZA team.

Portfolio Owner (Entry). Manages client compliance relationships for a portfolio under guidance, overseeing team capability building. Focuses on stakeholder engagement. First level with portfolio-wide accountability.

The ideal candidate brings strong Effective Communication & Stakeholder Engagement and Coaching & Mentoring skills, and thrives in a fast-paced, client-focused environment.

The goal is to strengthen VNC Global's Client Compliance & Service Excellence (AU Tax) and Team Oversight & Capability Building capability, helping clients and internal stakeholders achieve consistent, high-quality outcomes.

Key Roles & Responsibilities

• Manage client compliance relationships for a portfolio, ensuring BAS/IAS/Year-End obligations are met and client satisfaction maintained.
• Oversee team task allocation and support capability building across the team.
• Builds trust through transparent, timely, and persuasive communication with clients and internal teams.
• Effectively support and guide colleagues by sharing knowledge, offering clear instructions, and fostering team development.
• Provide technical sign-off on complex AU compliance matters (BAS/IAS disputes, ATO queries, payroll compliance) escalated from managers and team leads.
• Set and monitor compliance quality standards and review protocols across the department's AU client portfolio.
• Stay current on ATO/AU statutory requirements and platform capabilities to guide the department's technical direction.
• Own portfolio-level outcomes and represent the function to senior internal and client stakeholders.
• Mentor and build the leadership pipeline within the department (team leads/managers).
• Contribute to department-level strategy, planning and budgeting alongside senior leadership.

Skills (Soft)

• Effective Communication & Stakeholder Engagement - Builds trust through transparent, timely, and persuasive communication with clients and internal teams
• Coaching & Mentoring - Effectively support and guide colleagues by sharing knowledge, offering clear instructions, and fostering team development
• Strategic and commercial thinking
• Senior stakeholder and client relationship management
• Leadership and development of managers/team leads
• Sound decision-making under ambiguity
• Change management and organisational planning
• Executive-level communication and presentation skills

Software Expertise

• Xero, QBO, MYOB, Dext (multi-client oversight)
• AU payroll & compliance platforms at portfolio scale
• Power BI / Excel for client portfolio reporting
• MS Office suite for client and leadership communication