AO3 Housing Officer

• AO3 Housing Officer
• Career opportunity!
• QLD Government
• $51.12 per hour + superannuation
• Monday – Friday | 8:30am – 4:30pm

You'll join a supportive Housing Service Centre team responsible for delivering essential housing and tenancy services to the community. Every day brings variety as you assist customers, manage competing priorities and assist people to connect with the support they need.
  
Working within a high-volume environment, you'll deliver a range or applicant, tenancy, housing and property management support while engaging with customers from diverse backgrounds, including those with complex circumstances.

What You'll Be Doing

• Engage with customers to assess housing assistance needs, process applications, undertake customer intake interviews and facilitate referrals to relevant support services.
• Support tenancy management activities, including allocations, vacancies and ongoing tenancy arrangements.
• Conduct property visits and assist in resolving tenancy disputes, complaints and other housing-related matters.
• Coordinate property maintenance activities including raising work orders and scheduling trades to complete maintenance.
• Undertake routine property inspections.
• Monitor rental accounts, arrears, assessments, deductions and refunds.
• Maintain accurate customer records, file notes and documentation with a high level of attention to detail.

About YouThe successful candidate will thrive in a fast-paced environment, demonstrate strong empathy & resilience and have experience in a customer-facing role. You will be able to demonstrate the following:

• Experience in a fast-paced customer service environment, whether face-to-face or within a contact centre setting.
• The ability to build rapport and communicate effectively with a diverse range of customers.
• Empathy, professionalism and discretion when supporting vulnerable members of the community.
• Intermediate Microsoft Office skills, including Excel.
• Strong problem-solving skills and the ability to de-escalate challenging situations.
• Proven ability to manage competing priorities while maintaining accuracy and attention to detail.
• Previous experience within community services or a related sector will be highly regarded.
• A current driver's licence (mandatory)
• The ability to successfully complete a National Criminal History Check prior to commencement (mandatory)

 
Apply To be considered for this position, please apply directly below with an up-to-date CV and cover letter in Microsoft Word format. Alternatively, email Louise Clark directly at [email protected]  | Please reference JOBID: 1695956

At Empire Group, we value diversity and are committed to equitable recruitment. We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, and other underrepresented groups to apply. Our focus is on creating fair, accessible, and culturally safe recruitment processes that genuinely reflect and respect the communities we serve.