AO3 Maintenance Support Officer

Make a meaningful impact in a fast-paced customer service environment supporting maintenance services.

Your new company

Hays are partnering with a Queensland Government organisation to recruit an experienced Maintenance Support Officer for an immediate temporary opportunity based in Maryborough. This role sits within a high-performing Maintenance Response Centre, providing critical support to a diverse range of clients including schools, public housing tenants, government agencies and community stakeholders. If you enjoy customer service, administration and problem-solving in a busy environment, this could be the perfect opportunity.

Your new role

As a Maintenance Support Officer, you will be responsible for delivering high-quality customer service and administrative support within a busy contact centre environment. You will work as part of a collaborative team, handling maintenance requests, coordinating responses and ensuring service delivery standards and KPIs are achieved.

Key responsibilities include:

• Providing exceptional customer service via phone, email and correspondence channels
• Responding to maintenance enquiries and service requests from tenants and external stakeholders
• Managing incoming and outgoing calls within a high-volume environment
• Creating and processing work orders accurately and efficiently
• Maintaining records, databases and information systems
• Preparing documentation, reports and correspondence
• Liaising with contractors, suppliers and internal stakeholders
• Supporting the effective delivery of maintenance services while meeting performance targets
• Applying strong communication and problem-solving skills to resolve enquiries and manage challenging situations professionally

What you'll need to succeed

To be successful in this position, you will demonstrate:

• Strong customer service and call centre experience
• Excellent verbal and written communication skills
• High-level data entry and keyboard skills
• Strong attention to detail and accuracy
• Ability to manage competing priorities within a fast-paced environment
• Well-developed organisational and administrative skills
• A positive attitude and strong team-focused approach
• Professionalism, reliability and a strong work ethic
• Confidence using Microsoft Office and computer-based systems

Highly Desirable

• Previous experience within maintenance, property, construction, trades or building-related environments
• Understanding of maintenance processes, work orders or contractor management
• Experience working within government or public sector environments

What you'll get in return

• Temporary assignment offering an immediate start
• AO3 Queensland Government opportunity
• Full-time hours across Monday-Friday
• Supportive team environment
• Valuable government experience
• Convenient Maryborough location

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.