AO3 Program Support Officer

Program Support Officer | AO3 | TMR North Coast

Sunshine Coast | Government Contract | AO3 Pay Scale ($51.13–$56.72/hr)

Contract | Sept 2026 - Sept 2029

Block 5 Consulting is sourcing a Program Support Officer to join the Department of Transport and Main Roads (TMR), North Coast Region, working within the Governance and Design team, Stakeholder Management.

This is a great opportunity for an experienced administrative or program support professional who wants variety, ownership, and the chance to make a real contribution to how a busy government team runs.

The role

You'll become the go-to support partner for the Stakeholder Management unit, helping colleagues navigate processes, solve problems, and get things done. Day to day you will:

• Take joint ownership of a shared high-volume inbox, triaging executive correspondence and enquiries and making sure matters are actioned promptly
• Provide responsive administrative and operational support that keeps the team organised and focused on outcomes
• Develop, maintain, and improve systems, databases, reporting tools, and communication channels
• Support governance and compliance activities, including accurate record-keeping
• Compile and coordinate information for reports, dashboards, and updates for senior stakeholders
• Support community engagement activities, including coordination of materials and stakeholder records
• Build strong working relationships across the region and be a trusted point of contact
• Spot opportunities to improve processes and contribute to team-wide projects

What we're looking for

• Experience managing a busy, high-volume inbox with accurate, professional communication across a range of stakeholders
• Strong organisational and time management skills, with the ability to prioritise in a dynamic environment
• Excellent attention to detail and a commitment to high-quality work
• Strong problem-solving skills and a genuine initiative to get on with things
• A customer-focused approach and commitment to helping others succeed
• Experience with administrative, governance, and record-keeping processes, including database maintenance
• Confidence working independently while contributing to a collaborative team
• Solid working knowledge of Microsoft Office, including Teams and SharePoint

Highly regarded: experience with process improvement or business efficiency initiatives, and prior exposure to Queensland Government or public sector processes.

The details

• Location: TMR, 50 Wises Road, North Coast Region
• Hours: Up to 38 hours per week, Monday to Friday, within TMR business hours (7am–6pm)
• Working Rights: Must have valid Australian Working Rights for this role

How to apply

Click apply now to submit your resume. For a confidential discussion about the role, contact Kim Aitken at Block 5 Consulting on [email protected].

Block 5 Consulting — building confidence through delivery.