AOG Technician (PHX)

West Star is the fastest growing maintenance repair organization in the industry and we recognize this is the result of our talented team of trusted employees working together to deliver customer service excellence. We are committed to providing our employees with personal and professional growth opportunities while fostering a culture of respect and well-being with a small company feel.

When you join our team we don’t think you should have to wait for your benefits to kick in. That’s why when you start, they start with you! This includes medical, dental, 401K match, time off accruals, and much more. We don’t want you to live to work, we want you to work and live.

What you can expect as an AOG Aircraft Maintenance Technician (PHX) at West Star:

As an AOG (Aircraft on Ground) Maintenance Technician, you are the elite first responder of the aviation world, dedicated to getting our customers back in the air with speed and precision. Operating in a high-stakes, 24/7/365 environment, you’ll travel to various field locations to troubleshoot and resolve time-sensitive mechanical or avionics issues on a wide array of sophisticated corporate aircraft. This role offers incredible autonomy and variety—no two days are the same as you provide world-class technical expertise and a professional, "can-do" attitude directly to our clients wherever they need us most.

This position is required to be based out of the Phoenix, AZ area.

You will be ESSENTIAL to many FUNCTIONS including:

• Provide immediate and 24/7 responses for AOG support during assigned workdays.
• Coordinate with Maintenance Control on the status of all dispatched events.
• Secure and organize appropriate tooling and equipment for each event.
• Maintain an accurate and daily account of the event to ensure timely and accurate processing of work orders along with daily timekeeping.
• Ensure all work is accomplished within the requirements of the Repair Station Manual, Quality Standards and other applicable regulations or manuals.
• Coordinate with the Quality Team to ensure regulatory compliance.
• Maintain professional care and custody of assigned or loaned company vehicles, rental cars, tooling and/or equipment.
• Follow all company policies (i.e. professionalism, proper attire).
• Manage timely and accurate expenses and reports.
• Maintain and grow customer relationships, including making customer outreach at WSA locations or other airports where the event is taking place.
• Must be available to work at MSP or any other location as dispatched
• Effectively and clearly communicate (i.e., speak, write, read) in English

What you’ll need to bring with you:

Your Education:

A High school diploma or equivalent is required.

A valid driver’s license approved for airline travel and a valid passport.

FAA Airframe and Powerplant is required.

Your Experience:
Must hold a valid A&P certificate and have a minimum of 5 years of experience providing maintenance on one of the following aircraft:

Embraer Phenom 100 & 300

Embraer Legacy/Prator

Hawker 800/900

Cessna Citation Series

Dassault Falcon

Bombardier Challenger 350/650

Bombardier Global 5000/6000

King Air

Working knowledge in Microsoft Office, Corridor and Maintenance Manuals.

Your Initiative:

We’re looking for team players who are self-motivated and able to perform in a fast-paced environment where accuracy, safety and effective communication are prioritized.

Your Sense of Responsibility:

Must be ready to work on scheduled days whether local or regional assignments.

Notify supervisor in advance of shift starting if unable to work.

Must have reliable transportation to get to work each day.

Perform all work in accordance with Federal Aviation Administration guidelines.

Follow all company and safety rules during performance of duties.

Maintain customer-oriented work habits.

Other particulars:

Physical Requirements
Lifts 50 lbs.

Routine walking, bending, balancing, crouching, crawling, squatting or sitting.

Routine or repetitive physical motion with arms and hands.

Climb ladders and stairs, work in small, restricted areas.

Standing for long periods of time.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Mental Requirements
Understanding and implementation of regulations and guidelines.

Troubleshoot or evaluate system operation.

Work with others in a professional manner.

Supervision

Work under supervision of assigned Team Leader and Director of Maintenance.

May be directed to supervise other technicians in some capacity.

Working Conditions
Work is performed in a hangar or flight line environment and subject to extreme temperature variations from very cold to very hot.
Exposure to fumes or other airborne particles, moving parts, loud noises and vibration.

Work outside during aircraft runs will occur.

Varied positions in and around the aircraft.

Equipment Used

Personal hand tools supplied by the mechanic.

Pneumatic, hydraulic and electrical equipment.

Jacks, stands, lifts and other support devices.

Tugs, power carts and other engine powered equipment.