Aparthotel Receptionist

This role is all about delivering those WOW moments to our guests. Together with your fellow Receptionists, you’ll spend your day welcoming guests to our amazing Aparthotel in uMhlanga, recommending unique experiences in and around the city, and ensuring our guests are happy at all times.

What you’ll be doing:

• Make sure our guests are happy!
• Welcome guests as they arrive and make sure they have the best possible check-in
• Represent Propr to clients and guests who contact the property
• Liaise between Guest Experience, Property Managers, Operations, Concierges and most importantly, guests
• Answering emails, messages and phone calls
• Creating bookings and taking payments
• Co-ordinating Concierges
• Problem-solving with your Team on a daily basis

Here’s our description of the ideal person for this job:

• Reception, hotel or hospitality experience is a must!
• Based in or around uMhlanga, Durban
• Empathetic with high emotional intelligence
• Excellent in verbal and written communication
• Acutely aware of the body language of others
• On-time, in the right place at the right time and ready with a smile
• Tech-savvy
• Calm under pressure
• Crazy proactive
• Detail oriented
• Someone who genuinely gives a sh*t about each guest’s experience
• A Team player! You do your best to help your team deliver a holy-sh*t level of service at all times

To apply, follow this link:

https://careers.propr.co.za/jobs/Careers/798536000002006077/Apart-Hotel-Receptionist?source=CareerSite

Please note, our Aparthotel Receptionist role requires a minimum of 1.5 years of relevant experience in a guest-facing or customer service role.

Applications that contain AI generated answers won’t be considered.

We wish you the very best!