Apartment Maintenance Technician

The Maintenance Technician supports all aspects of the property's maintenance, appearance, and service needs under the direction of the Maintenance Supervisor. This role handles service requests, preventative maintenance, capital projects, grounds and apartment turnover processes to keep the property safe, functional, and well-maintained.

On call and weekend hours may be required. You have the option to leave early or be paid overtime.

Horizon Realty Advisors is a fast-growing real-estate investment and management company headquartered in Seattle. Since our founding in 2001, our values have guided our success across every facet of the business. Today, we manage a diverse portfolio of conventional multifamily and student housing communities in 15 states.

From our groundbreaking Pledge of Excellence to numerous employee-led initiatives, Horizon has a long-standing commitment to putting people first.

We are a culture of inclusion and collaboration. We recruit and retain the industry's top talent, develop leaders, and encourage innovation in the workplace. We deliver market-leading results through our Pledge of Excellence. We care, we serve, we are a GREAT place to work. Pay is based on experience and/or certifications.

Essential Duties & Responsibilities

1. Provide superior customer service by maintaining positive and professional relationships with residents.

2. Regularly inspect grounds, buildings, and community areas to identify and address safety hazards, liability concerns, and cleanliness issues, ensuring the property meets company standards.

3. Complete resident service requests in a timely manner in accordance with company policies and service expectations.

4. Monitor and support timely completion of service requests to ensure responsiveness and resident satisfaction.

5. Conduct unit inspections to verify move-in readiness and perform make-ready processes throughout the year and during peak turnover periods.

6. Perform apartment turn-related tasks as assigned.

7. Safely operate and handle equipment and materials as required.

8. Promptly report any safety hazards or maintenance issues to the Maintenance Supervisor.

9. Monitor property conditions and report any units that do not meet cleanliness or trash standards to the Maintenance Supervisor in accordance with company policies.

10. Perform general maintenance and repairs, including plumbing, electrical, carpentry, HVAC, and other building systems.

11. Support the Maintenance Supervisor with in-house projects and capital improvements as assigned.

12. Assist with preventative maintenance efforts to preserve the condition and longevity of the property.

13. Complete maintenance callbacks and ensure resident requests are fully resolved.

14. Keep the maintenance shop organized, properly stocked, and in compliance with safety standards, OSHA guidelines, and budgetary guidelines.

15. Ensure consistent and professional interactions with residents and comply with all local, state, and federal Fair Housing laws.

16. Participate in on-call rotations and respond to after-hours or weekend maintenance needs as required.

Non-Essential Duties & Responsibilities

1. Pick up and deliver supplies from local vendors as directed by the Maintenance Supervisor or office team.

2. Assist with and participate in resident events and community activities.

3. Support the property’s social media presence by contributing content and assisting with online engagement.

4. Assist the Maintenance Supervisor with vendor coordination, including scheduling, negotiations, and contract management as needed.

What We Offer

No matter where you are in your career, Horizon supports you with benefit programs and resources to help you thrive today and prepare for tomorrow.

• Health & Wellness: Medical, dental, vision, and mental health coverage options.
• Financial Well-Being: Company-paid basic life insurance and 401(k) plan with up to a 4% company match.
• Time Off & Work-Life Balance: Tiered paid time off + exchange options, 8 paid holidays, paid parental leave, and volunteer hours.
• Growth & Perks: Ongoing training, professional development, employee discounts, rewards and recognition program, and more.

Benefits vary by employment type.

Why Horizon

At Horizon, we don't just fill positions, we develop careers. Our commitment to training, mentorship, and internal promotion means that your role is just the beginning. We're invested in helping you reach your full potential.

Whether you’re exploring this role or discovering other opportunities across our organization. We’re always looking for passionate individuals who want to learn, contribute, and build a long-term career with us.

EEO Statement

Horizon Realty Advisors is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Job Type: Full-time

Pay: $21.00 per hour

Experience:

• Property maintenance: 1 year (Required)

License/Certification:

• EPA Certification (Preferred)
• Certified Pool Operator (Preferred)

Ability to Commute:

• Raleigh, NC 27603 (Required)

Work Location: In person