API Support Engineer

Job Title: API Support Engineer (1)

Experience: 1–3 years in API support, application support, integration support, or a similar technical role.

Job Location: Mumbai or Pune

Job Type: Full-time

Job Summary: We are looking for an API Support Engineer responsible for monitoring, troubleshooting, and supporting APIs and system integrations with clients, suppliers, and third-party service providers.

The candidate will work closely with the Development, QA, Product, Database, and Infrastructure teams to identify API issues, analyse technical problems, coordinate resolutions, and ensure stable operation of production systems.

Experience in Travel / OTA / Hotel Booking / APIs will be an added advantage.

Key Responsibilities

1. API Monitoring & Support

Monitor API performance, availability, response time, error rates, and transaction failures. Monitor production APIs and identify abnormal behavior or service interruptions. Investigate API failures, timeouts, slow responses, incorrect responses, and connectivity issues. Ensure critical API issues are identified and escalated promptly. Perform regular health checks of APIs and integrations.

2. API Troubleshooting

Analyze API requests and responses to identify the root cause of issues.

Troubleshoot REST APIs, JSON, XML, HTTP/HTTPS, authentication, headers, parameters, and response codes. Check request/response logs and application logs. Identify whether an issue is related to the client, supplier, application, database, network, or infrastructure. Coordinate with development teams for code-level issues. Coordinate with suppliers/third parties for external API issues.

5. Logs & Database Analysis

Analyze application and API logs to identify errors and transaction failures. Perform basic SQL queries to investigate transaction and booking-related issues. Verify data consistency between API responses, application databases, and supplier systems.

Work with senior developers/DBAs for complex database-related issues.

6. Client & Supplier Coordination

Communicate with clients and suppliers regarding API connectivity and transaction issues. Collect complete technical information before escalating an issue. Share request/response details, timestamps, booking references, error messages, and relevant logs with the concerned team. Follow up with external suppliers until the issue is resolved. Provide clear technical updates to internal teams and clients.

7. Incident Management

Prioritize incidents based on business impact and severity. Immediately escalate major issues affecting bookings, revenue, API availability, or multiple clients. Maintain incident timelines and resolution details. Perform basic root-cause analysis and prepare incident reports for major issues. Identify recurring problems and recommend permanent solutions.

Required Technical Skills.

Good understanding of REST APIs and API integration. Strong knowledge of JSON and XML. Understanding of HTTP/HTTPS and HTTP status codes. Experience with Postman / Swagger. Basic to good knowledge of SQL and relational databases. Ability to analyze application and API logs.

Soft Skills

Strong analytical and troubleshooting skills. Good communication skills. Ability to work under pressure during production incidents. Good coordination with Development, QA, Product, Infrastructure, clients, and suppliers. Travel Domain Knowledge – Preferred

Qualification

Bachelor's degree / Diploma in Computer Science, IT, Engineering, or a related field.

Preferred Experience.

1–3 years of experience in API Support, Application Support, Production Support, Integration Support, or a similar technical role.

Candidates with experience in Travel Technology / OTA / Hotel Booking Systems / API Integration will be given preference.

Pay: ₹35,000.00 - ₹75,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person